How to fix code not being sent to my phone to sign into my account

Question

How to fix code not being sent to my phone to sign into my account

Angelita Travis 20

I'm having trouble logging into my online Azure account through my school. I have had my account reset on my school's website and have updated my 2FA, but when I try logging into Microsoft to download the Azure virtual box for class, it's asking me to enter the code sent to my phone, but no code pops up. When I go to the app, it only displays my student account, create a passkey, set up 2-step verification, set up passwordless sign-in requests, and so forth. And when I try any of those, it just takes me to the site and asks me to enter a code sent to my phone, which I don't see. I have reached out to the school and was told to ask you guys to help with this. Can you reset this or delete the 2FA from my account?

0 comments

Answer accepted by question author

0 additional answers

Your answer

Answer 1

Because this is a school‑issued Microsoft account, your two‑factor authentication (MFA) is managed entirely by your school’s IT department. What you’re seeing — being asked for a code that never arrives — usually means the MFA method on your account is no longer valid, so Microsoft keeps waiting for a verification step that can’t complete.

Here’s what’s going on and how to get it fixed:

1. Why the code isn’t showing up

Even though your school reset your account on their website, Microsoft is still trying to use the old MFA method (often SMS or phone verification). If that method isn’t active anymore, no code will ever be sent.

In the Authenticator app, you’re only seeing options like:

Create a passkey

Set up 2‑step verification

Set up passwordless sign‑in

That’s a sign your school account isn’t fully registered in the app yet, so it can’t receive notifications or generate codes.

2. Only your school’s IT team can reset your MFA

Microsoft can’t remove or reset MFA for school accounts. Your school’s IT administrator needs to clear your authentication methods in their Entra ID tenant:

Entra ID → Users → Select your account → Authentication methods → Delete all methods

Once they do that, you’ll be prompted to set up MFA again the next time you sign in.

3. After they reset it

You’ll be able to:

sign in normally

re‑add your account to Microsoft Authenticator

start receiving codes or notifications again

If this helps resolve your issue, please consider accepting the answer or leaving an upvote. If not, feel free to reply with more details.