Email forwarding to Reamaze not working

Question

Email forwarding to Reamaze not working

Juan 0

So, everything on Microsoft/Outlook end has been properly settled up, spam redirection, forwarding rules, forwarding consentment, all dialed in. However, we are still not able to get any email to be forwarded to our Reamaze (third party app)

Yes, all setup on the app is well done too.

Frustrating.

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2 answers

Your answer

Answer 1

Hornblower409 14,260

@Juan said

everything on Microsoft/Outlook end has been properly settled

1 -- Are you able to forward from your outlook.com account to an address other than Reamaze? e.g. A GMail account?

2 -- Are you able to receive a plain email at Reamaze when just Sent from your outlook.com account? i.e. Not forwarded?

3 -- Are you using the Outlook Web account forwarding? (File -> Settings -> Mail -> Forwarding and IMAP). Or a Forward/Redirect Rule?

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Juan 0 Reputation points

2026-09-04T04:15:13.4933333+00:00
no, i tried and doesn't forward

Yes, we can send straight to the reamaze email without forwarding

Yes, that rule is settled
Hornblower409 14,260 Reputation points

2026-09-04T05:50:31.2166667+00:00
@Juan said

Are you able to forward from your outlook.com account to an address other than Reamaze? e.g. A GMail account? no, i tried and doesn't forward

So this is not about forwarding to a specific address, you can't forward anything.

Is this a new outlook.com email account? Have you received any "Unusual Activity" notifications?

I've seen other reports that Mother Microsoft will block an outlook.com account from doing any auto forwarding (Account Level or Rules) if she even suspects that you might be a Spammer. But I have never been able to find any official Microsoft doc that states this clearly.

All I can suggest:

1 -- If you don't have Two Step Verification enabled, try it. Might make Mother more inclined to trust you.

2 -- Do some normal email traffic to/from the account for a day or two to show Mother you are just another happy outlook.com user.

3 -- Bring in Microsoft Support.

Logon to https://outlook.cloud.microsoft/

From the main menu: Help -> ? Help

{This should open the Help side panel}

Search Help -> {Your problem} and press Enter

Still need help? [Yes]

If you get "We're here to help": Tell us your problem -> {Your problem, again} [Get Help]

[Sign In] {Use any Outlook/Microsoft account}

Choose a support option -> Chat with a support agent in your web browser

Answer 2

If Microsoft 365 or Outlook is already configured, the remaining Microsoft-side checks are these:

Verify the outbound spam policy allows external forwarding.
- In Microsoft 365, automatic external forwarding can be blocked by the outbound spam filter policy.
- If it is set to Off - Forwarding is disabled, forwarding to an external service will fail and generate a nondelivery report.
- Avoid Automatic - System-controlled because its behavior can differ by organization. Use On - Forwarding is enabled or Off - Forwarding is disabled explicitly.
Confirm whether mailbox forwarding is enabled in addition to an Inbox rule.
- If mailbox forwarding is enabled on the mailbox, Inbox rules that redirect messages will not work by design.
- In Exchange Online PowerShell, check:
```
     Get-Mailbox <user ID> | FL ForwardingAddress,ForwardingSmtpAddress,DeliverToMailboxAndForward
```
- If a forwarding address is set and DeliverToMailboxAndForward is True, disable mailbox forwarding if the goal is to use an Inbox redirect rule:
```
     Set-Mailbox <user ID> -DeliverToMailboxAndForward $False
```
Check whether the target domain is treated as a remote domain with automatic forwarding disabled.
- In Exchange Online PowerShell, check:
```
     Get-RemoteDomain | Where {$_.AutoForwardEnabled -eq $False}
```
- If the destination domain matches one of those domains, Inbox rules that redirect messages will not work by design.
If forwarding is configured from the mailbox settings instead of a rule, verify the mailbox still has a license.
- In Microsoft 365 admin center: Users > Active users > select user > Mail > Manage email forwarding.
- If the option is missing, a license must be assigned to the user account.
- Do not remove the user license or delete the account, or forwarding stops.
If this is Outlook.com rather than Microsoft 365 business mail, recheck the mailbox for hidden forwarding or rules.
- In Outlook.com, review Settings > Mail > Forwarding and Settings > Mail > Rules.
- Also check whether mail is being diverted by Junk Email settings or blocked sender entries.
Run a controlled test and inspect the result.
- Send a test message from another account to the affected mailbox.
- If a bounce or nondelivery report is returned, that points to external forwarding being blocked.
- If no bounce is returned, check whether a rule is moving mail elsewhere instead of forwarding it.

Important behavior to account for:

Disabling automatic forwarding in the outbound spam policy disables both user Inbox rules and admin mailbox forwarding to external addresses.
Internal forwarding between users is not affected by that setting.
If a rule forwards or redirects to multiple individual recipients, Exchange Online has a limit of 10 recipients.