I have been charged for my subscription twice for Microsoft 365 -

Question

I have been charged for my subscription twice for Microsoft 365 -

Les Cocker 20

I paid 9th December 25 and then charged again on 13th July for $159.00 on both occasions.

I only have the one computer which is a personal computer, which I also use for some work applications.

I request a refund on the 13th of July charge on my American Express account for $159.00

I have placed a dispute with Amex accordingly.

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Answer 1

1

This forum is just a user to user forum, for account security and to protect users, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that extra payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that extra payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that extra payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option