how to open

Dear @Nur Balqis Mohd Pandi,

Based on your description, the link you shared is a OneDrive shared document link.

To better understand your situation, could you please provide some information as:

• Are you accessing the link using a work/school Microsoft 365 account or a personal Microsoft account?
• Is this issue affecting only you, or do other users receive the same error when opening the link?
• Are you the owner of the document, or was it shared with you by someone else?

In the meantime, here are some suggestions you can try:

1/ Verify the correct account is signed in

• Open the link in an InPrivate/Incognito window.
• Sign in with the Microsoft account that the document was shared with.
• If you have multiple Microsoft 365 accounts, ensure you're using the intended one.

2/ Try another browser or device

• Test the link in Microsoft Edge, Chrome, or a different device to rule out browser-related issues.

3/ Request the owner to review sharing settings

• The owner can open the file in OneDrive/SharePoint and confirm the file still exists, the sharing link has not expired, your account has been granted access or external sharing is allowed (if you're outside the owner's organization).

I hope it helps, if the issue still persists, please provide more information as my previous questions so I can support you more effectively.

Looking forward to your update.

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