When using a LogiTech headset on a Teams meeting, I will occasionally go into "chipmunk" mode then cut out

Question

When using a LogiTech headset on a Teams meeting, I will occasionally go into "chipmunk" mode then cut out

Angie 0

I have had several, seemingly random occurrences where I am on a Teams meeting, using my Logitech headset for both incoming and outgoing audio (as my speakers and microphone), and my outgoing audio / voice will stop and the only way I know about it is because my colleagues will ask if I'm still there. If I drop and re-join the meeting, my voice seems to be back to normal and everyone can hear me as before.

Eventually, one time when I had to drop and re-join, one of my colleagues remarked that just before they lost me, I sounded like a chipmunk, as if my audio was sped up, and then my audio stopped. After that, whenever the issue happened again, I asked if I went into "chipmunk mode" before I dropped and that was always confirmed.

My Logitech headset was kind of old, so I bought a new Logitech headset. The issue seemed to subside for a few weeks, but now I am having the same issue again.

To summarize, will occasionally have an issue where I'm on a Teams meeting with Logitech headset when my outgoing audio will briefly sound sped up and then will cut out so that I am no longer audible. I am unaware of this issue until one of my colleagues also on the meeting will ask if I'm still there. I can hear everyone else on the meeting with no problem. Dropping from the call and rejoining fixes my microphone issues. I am on Windows 11 Enterprise, using Teams version 26198.304.4946.9672.

How can I fix this so it does not happen again in the future?

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4 answers

Your answer

Answer 1

Based on the described pattern, the most likely causes are a temporary Teams app/peripheral sync issue or a device/driver issue on Windows, not a meeting-specific problem.

Try these steps in order:

Update Teams and Windows Make sure Teams is on the latest version and install the latest Windows 11 updates. This is the first recommended step for Teams audio issues.
Check the headset selected in Teams In Teams, go to Settings and more > Settings > Devices. Under Audio settings, confirm the Logitech headset is selected for both speaker and microphone.
Run a Teams test call In Teams > Settings > Devices, select Make a test call. If playback is abnormal or the microphone drops there too, that points to the device path rather than a specific meeting.
Restart Teams when it happens Since rejoining restores the microphone, fully restarting Teams can also help. There is a documented issue where Teams can stop syncing correctly with connected peripherals, and restarting Teams restores that sync.
Close other apps that might be using the headset Exit third-party apps before joining a Teams meeting. Connected peripherals can fail to behave correctly when another app is already using the device.
Check Windows microphone and sound device settings In Windows 11:
- Go to Start > Settings > System > Sound.
- Under Input, make sure the Logitech headset is the selected recording device.
- Open the device properties and run Start test to verify the microphone records normally.
If Windows is not detecting the headset correctly, reinstall/update the audio device driver This can help if the device stack is becoming unstable during calls.
- Right-click Start > Device Manager.
- Expand Sound, video and game controllers.
- Right-click the audio device and select Uninstall device.
- Restart the PC so Windows reinstalls the device.
- Then return to Device Manager and use Update driver.
Use a certified device if available Teams call and audio issues can occur with non-certified devices. If the Logitech model is not Teams-certified, test with a Teams-certified headset to rule out device compatibility.
Avoid running Skype for Business at the same time There is a known issue where launching Skype for Business during an active Teams call can drop the Teams call.

If the issue continues after these steps, the strongest supported next action is to isolate whether it is the Teams desktop client or the Windows/device path:

Test the same meetings with a different headset.
Test whether the issue reproduces after a full Teams restart.
If the headset is Bluetooth or uses special peripheral controls, treat it as a peripheral sync issue first.

Because the symptom is specifically: audio becomes distorted, then the microphone cuts out, while incoming audio still works and rejoin fixes it, the most relevant supported fixes are restart Teams, close competing apps, verify the selected device, test the microphone in Windows, and reinstall/update the audio driver.

References:

Answer 2

Branson, Wendy 0

I am having the same issues with sound dropping randomly during Teams calls. I have gone through every recommended step multiple times, bought a new Logi bluetooh headset and the problem still occurs. I've never had any issues with Bluetooth and Teams until recently. I am hearing of others where I work having the same issue.

Helen Luu 2,785 Reputation points Independent Advisor

2026-09-01T15:41:29.98+00:00

Hi Branson,

Thank you for letting me know that this issue is not limited to Angie and is affecting other users as well.

To help bring this matter to the attention of the product team, I encourage you to submit feedback through the Microsoft Feedback Portal Microsoft's product and engineering teams actively review customer feedback, and many product improvements and enhancements are driven by customer-reported experiences. By submitting feedback, you can help the team better understand the broader impact of this issue and assess whether additional improvements or fixes may be required in a future update.

In addition, you can reach out to your IT administrator open a support request on behalf with Microsoft Support for further investigation. This will allow the support team to review the issue in your specific environment and gather the necessary diagnostic information.

Additionally, you can request your IT admin to create a support request directly to Microsoft Support team investigate further on the issue, they can follow the guidance in the document below to create a support request: Get support - Microsoft 365 Admin | Microsoft Learn

Please feel free to share any updates or findings. I look forward to hearing from you.

Answer 3

kagiyama yutaka 5,330

I think… just leave the call, close Teams fully, open it again, and pick the Logitech mic in Settings → Devices — that’s basically what the app tells you when it speeds up then cuts.

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Answer 4

Helen Luu 2,785 Independent Advisor

Hello Angie,

Based on the information you provided, I understand that the headset issue occurs intermittently during Teams meetings and does not happen every time you join a call. To help narrow down the issue, could you please assist with the following checks?

Does the issue occur only during Microsoft Teams meetings, or do you also experience it during Teams calls? If you join the meeting using Teams on web, does the issue happen?
Are there any third-party applications running in the background, such as VPN software, firewall tools, antivirus programs, or audio enhancement utilities? If so, please try temporarily disabling them, restart Teams, and then test whether the issue occurs again during a meeting.
If possible, could another colleague test your Logitech headset on their computer? Alternatively, could you test a different headset on your device? This will help determine whether the issue is related to the headset itself or a potential conflict between the headset, Teams, and your computer.
Please clear the Microsoft Teams cache by following the steps in the Microsoft guide below: Clear the Teams client cache - Microsoft Learn
Could you let me know the exact Logitech headset model you are using? Additionally, please confirm:
- Whether Windows is fully updated with the latest available updates.
- Whether the Logitech firmware or Logitech software (such as Logi Tune or G HUB) is up to date.

The additional information above will help determine whether the issue is related to Microsoft Teams, the headset driver/firmware, Windows audio settings, or another application running on the device.

If you have any updates on this matter, please feel free to let me know any time. I look forward to hearing from you.

Angie 0 Reputation points

2026-08-24T19:44:25.7866667+00:00

(1) It happens on both schedules meetings and individual calls.
(2) As this is a work computer, I do have various security protocols in place, including VPN, antivirus programs, etc. I cannot disable these.
(3) I work from home so a colleague cannot test my headset.
(4) I will try these steps.
(5) It is Logitech H390 Wired USB Headset. Windows is updated per company security protocols. I have not installed any Logitech software, I just plug and play.
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-25T14:30:14.7233333+00:00

Hi,

Thank you so much for your prompt response.

As there are a few constraints that limit the available troubleshooting options, I would recommend contacting Microsoft Support if clearing the Teams cache does not resolve the issue.

Microsoft Support has access to your tenant configuration, as well as internal tools and resources that can help collect and analyze logs to determine whether there are any underlying issues. If necessary, they can also escalate the case to the back-end team for further investigation and assistance.

If you are an administrator, you can follow the guidance in the document below to create a support request: Get support - Microsoft 365 Admin | Microsoft Learn

If you are an end user, contact your IT administrator and ask them to create a support request on your behalf.

When submitting the support request, make sure to turn off the AI assistance feature. This will allow the Contact Support option to be available after you provide a brief description of the issue. Also, include all relevant details and limitations, as this will help the support team investigate and resolve the issue more efficiently.

I hope your problem will be solved soon. Please let me know if you need any further assistance.
Angie 0 Reputation points

2026-08-27T13:37:59.98+00:00

I cleared Teams cache as described in step #4 above on 2026-08-24 and on 2026-08-27, I experienced the issue again. It appears clearing the cache did not work. Is there anything else I can do to resolve this issue?
Helen Luu 2,785 Reputation points Independent Advisor

2026-08-27T15:38:50.38+00:00

Hi Angie,

Thank you very much for the update.

If the issue persists, please follow the guidance provided above to create a support ticket with Microsoft Support. The support team has access to internal tools and resources that can help investigate the issue further, including reviewing diagnostic logs and identifying any potential conflicts between Microsoft Teams and your headset device.

I hope the issue is resolved soon. If you need any further assistance, please don't hesitate to let me know.