BILLING Query - Payments to MicroSoft

Question

BILLING Query - Payments to MicroSoft

Anne Sutherland 0

I have recently joined this organisation 'Bothwell Futures' and am responsible for Finances. Since joining there are two payments from our Bank Account to MicroSoft that we cannot identify. Is it possible for you to give me more information and advise how we can access an account that we have no details about. Our Admin advise that there is nothing regarding these two payments on our Account, so perhaps there is another that we don't know about. Please advise if this is the correct forum for this question and if not who I should contact.

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Answer 1

For a business account, this is not the best place to investigate unidentified payments because billing cases that involve unknown accounts or payment sources usually require secure account review.

The supported next steps are:

In the Microsoft 365 admin center, have a Global admin or Billing admin check:
- Billing > Bills and payments for invoices and payment history
- Billing > Your products for duplicate or unexpected subscriptions
- Billing > Payment methods to confirm whether the same bank card or payment method is linked to more than one subscription
If nothing appears on the known tenant, consider that the payment method may be attached to:
- another Microsoft account
- another admin-created subscription
- a family member or another user account using the same payment method
For unfamiliar Microsoft charges, Microsoft states common causes include:
- recurring billing on a subscription
- a previously declined charge being retried
- separate shipment or split-order charges
- in-app purchases
If the charge cannot be found in the known account, use the Microsoft payment investigation flow and select Investigate from Manage your payments.
If this is a work account purchase scenario, contact the organization’s IT administrator immediately if unauthorized purchases are suspected. They can review sign-in activity, revoke access, and reset credentials.
If the payments still cannot be matched, contact Microsoft Support for billing help. If there is concern that bank details were compromised, contact the bank or payment provider as well to prevent further charges.

This is the correct type of Microsoft support topic, but resolution will likely require either the Microsoft 365 admin for the organization or Microsoft Support rather than a public forum.