camera is not connect for this room notification(camera is connected)

Hello,

I hope you’re having a good day. 

Based on your description, the camera appears to be functioning correctly, since you mentioned that the camera works normally and the issue is limited to the "Camera is not available for this room" notification that appears when using BYOD mode.

Before determining whether this is a software issue or a device integration issue, I would recommend performing the following checks:

1. Verify that all components are fully updated

Please ensure the following are running the latest supported versions:

• Microsoft Teams Rooms application
• Windows updates on the Teams Rooms device
• Crestron touch panel firmware
• Camera firmware

2. Identify where the notification is displayed

Please confirm where the message appears:

• Front-of-room display
• Microsoft Teams Rooms console
• Crestron touch panel

This will help determine which component is generating the notification.

3. Verify camera status in Teams Rooms

On the Teams Rooms system:

• Open Settings
• Review the camera status under device/peripheral settings
• Confirm whether the camera is detected correctly and shown as healthy

4. Test the camera during BYOD mode

When the notification appears:

• Verify whether the connected laptop can still see and use the room camera.
• Verify whether meeting participants can see video from the camera.

If the camera remains fully functional while the warning is displayed, the issue may be related to device status reporting rather than an actual camera failure.

If all devices are up to date and the issue continues, I would recommend opening a Microsoft support ticket and providing the Teams Rooms logs.

Since the camera itself is functioning and the behavior appears to be related to the interaction between Microsoft Teams Rooms, BYOD mode, and the room peripherals, support engineers may need to review diagnostic logs to determine whether this is a configuration issue, a device compatibility issue, or a known product behavior.  

You can raise support ticket from Microsoft 365 Admin Center>Support>Help & Support.   

For reference:  Get support | Microsoft Docs    

I hope this information helps point you in the right direction. If you run into any issues while trying the steps, or if something still doesn’t feel quite right, please don’t hesitate to reach out again. I’ll do my best to support you however I can.   

Looking forward to hearing back from you with any updates or additional details.  

Warm regards,  

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