Sign in troubles

Question

Sign in troubles

️ ️gavi 5

Hello, I was hacked on snapchat, and I had changed my password so I could avoid being hacked on my microsoft account. Due to the fact I was going through and changing everything. But when I did a factory reset on my pc, I tried signing in my main microsoft account and it failed, because I had forgotten the password and the verification was not working for my alternative email nor phone number. I waited till the next day and it failed again, I tried on my pc, phone, different wifis, different web browsers, nothing. Please may I have some help here? I need to get into that account. I have lost so much from these people I just want my account back please.

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-23T21:15:07.7833333+00:00
Hi, @️ ️gavi

If you haven't already, you can also try Microsoft’s Sign-in Helper here: https://aka.ms/sign-in-helper

If you cannot use any of the verification methods, you may be directed to the Microsoft account recovery form. Microsoft recommends completing it from a device and location you previously used with the account and providing as much account information as possible.

To help narrow down the issue:

Are you receiving the verification codes but they are rejected, or are the codes not arriving at all?

Do you see any message saying the Microsoft account does not exist or that the security information was recently changed?

Thanks!
️ ️gavi 5 Reputation points

2026-08-23T21:21:21.83+00:00

I have tried everything to sign in. Here is what would happen.. I would sign in, press forget password, verify then the verifications would say “this method is not working.” For both email and phone number, and I did try changing the account email to see if I can get all the information to a different account but I have to wait 30 days for it and even if I wanted to stop it I cannot log in and stop it because it has told me “too many requests tried try again tomorrow.” Please help me understand what I am doing wrong or a way to log me in because I really need this account, as soon as possible. @John Jefferson Doyon
John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-24T22:13:34.31+00:00

Thank you for letting me know.

If you’ve already started the 30-day security change process, the only option is to wait it out. Unfortunately, there’s no way to speed this up, even Microsoft Support can’t bypass it. This waiting period is part of Microsoft’s account security design to protect accounts from potential unauthorized access.

I know it’s inconvenient, but once the 30 days are completed, you’ll be able to update your verification email and regain full access.
Gaston Robitaille 0 Reputation points

2026-08-25T16:08:13.8466667+00:00

Just ordered a 365package and will not work on my computer and dont know how to proceed with Microsoft. I have a mac with version 10.15.8 and i can,t upgrade it higher.

1 answer

Your answer

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-23T21:15:07.7833333+00:00

Hi, @️ ️gavi

If you haven't already, you can also try Microsoft’s Sign-in Helper here: https://aka.ms/sign-in-helper

If you cannot use any of the verification methods, you may be directed to the Microsoft account recovery form. Microsoft recommends completing it from a device and location you previously used with the account and providing as much account information as possible.

To help narrow down the issue:

Are you receiving the verification codes but they are rejected, or are the codes not arriving at all?

Do you see any message saying the Microsoft account does not exist or that the security information was recently changed?

Thanks!
️ ️gavi 5 Reputation points

2026-08-23T21:21:21.83+00:00

I have tried everything to sign in. Here is what would happen.. I would sign in, press forget password, verify then the verifications would say “this method is not working.” For both email and phone number, and I did try changing the account email to see if I can get all the information to a different account but I have to wait 30 days for it and even if I wanted to stop it I cannot log in and stop it because it has told me “too many requests tried try again tomorrow.” Please help me understand what I am doing wrong or a way to log me in because I really need this account, as soon as possible. @John Jefferson Doyon
John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-24T22:13:34.31+00:00

Thank you for letting me know.

If you’ve already started the 30-day security change process, the only option is to wait it out. Unfortunately, there’s no way to speed this up, even Microsoft Support can’t bypass it. This waiting period is part of Microsoft’s account security design to protect accounts from potential unauthorized access.

I know it’s inconvenient, but once the 30 days are completed, you’ll be able to update your verification email and regain full access.
Gaston Robitaille 0 Reputation points

2026-08-25T16:08:13.8466667+00:00

Just ordered a 365package and will not work on my computer and dont know how to proceed with Microsoft. I have a mac with version 10.15.8 and i can,t upgrade it higher.

Answer 1

Use this recovery path:

Start with the Microsoft sign-in helper. It is the primary troubleshooter for Microsoft account sign-in problems and can identify available recovery options: Sign-in helper.
If the verification code options shown during sign-in are not recognized, select I don't have any of these and follow the prompts to update or recover access.
If the email address or phone number offered for verification looks wrong, first confirm the Microsoft account was typed correctly, including the full domain such as .com or .co.uk, and check for name spelling mistakes.
If sign-in still fails, complete the account recovery form from a device and location previously used with that account, such as the usual home PC or home network. Gather any saved passwords first if available in Microsoft Edge, Windows Web Credentials, Chrome, Mac keychain, or iCloud Keychain. The recovery form is here: Account recovery form.
If repeated verification attempts are being blocked with a “Try another verification method” type issue, use another verification method on the account if available, try a different network, and then wait at least 24 hours before trying again. Avoid many repeated attempts because that can extend the block.
If unrequested verification codes are arriving, do not respond to them. That can indicate someone is trying to access the account.
If technical help is still needed after using the sign-in helper and recovery options, use Contact Microsoft Support and select Get Help.

Important limits:

Microsoft support agents are not allowed to send password reset links or access and change account details.
If two-step verification is turned on and none of the alternate verification methods are accessible, support cannot bypass that protection.
For a Windows local account password, reset is only available from the sign-in screen if security questions were previously configured.

References: