Azure Artifact Signing – Organization Identity Validation fails with AU10TIX: "You do not meet the requirements to create a Verified ID"

Hello,

I am currently setting up Azure Artifact Signing for my organization and I am trying to complete the Organization / Public Trust identity validation.

The organization identity validation request was created successfully and is configured as:

• Identity type: Organization
• Trust type: Public
• Organization country: Israel
• Service: Azure Artifact Signing

I am the authorized representative of the organization and I am completing the required individual identity verification step through Microsoft Verified ID / AU10TIX.

Issue

I successfully go through the AU10TIX identity verification process. My government-issued ID is scanned and the facial verification process is completed.

However, at the end of the process, AU10TIX displays the following error:

"Sorry, you do not meet requirements to create a Verified ID at this time."

No specific reason, error code, or corrective action is provided.

As a result:

• No Verified ID is created in Microsoft Authenticator.
• The Organization Identity Validation cannot proceed.
• The Azure Identity Validation remains blocked / requires action.
• I cannot complete the Artifact Signing Public Trust certificate setup.

What I have already verified

• The Azure identity validation is configured as Organization, not Individual.
• The trust type is Public.
• The organization is legally registered in Israel.
• I am the authorized representative completing the individual identity verification.
• The AU10TIX document and facial verification steps are completed before the error occurs.

I have also reviewed the existing Microsoft Q&A discussions concerning this exact AU10TIX error, but I cannot find any documented reason or self-service solution for this specific failure.

Request

Could an Azure Artifact Signing / Microsoft.CodeSigning / Verified ID moderator please investigate this identity validation?

In particular, I would like to know:

1. Why AU10TIX is refusing to issue the Microsoft Verified ID.
2. Whether there is an eligibility, identity, attempt-limit, or backend state preventing the credential from being issued.
3. Whether the current identity validation session needs to be reset by Microsoft.
4. Whether there is any specific information that I need to correct before attempting the verification again.
5. Whether this is a known issue affecting Organization / Public Trust validations.

I can provide the following information privately if required:

• Azure Subscription ID
• Azure Tenant ID
• Artifact Signing Account name
• Identity Validation ID
• AU10TIX reference/correlation ID
• Screenshots of the error
• Timestamps of the verification attempts

I will not post any personal identification documents or sensitive identifiers publicly.

Thank you.Hello,

I am currently setting up Azure Artifact Signing for my organization and I am trying to complete the Organization / Public Trust identity validation.

The organization identity validation request was created successfully and is configured as:

• Identity type: Organization
• Trust type: Public
• Organization country: Israel
• Service: Azure Artifact Signing

I am the authorized representative of the organization and I am completing the required individual identity verification step through Microsoft Verified ID / AU10TIX.

Issue

I successfully go through the AU10TIX identity verification process. My government-issued ID is scanned and the facial verification process is completed.

However, at the end of the process, AU10TIX displays the following error:

"Sorry, you do not meet requirements to create a Verified ID at this time."

No specific reason, error code, or corrective action is provided.

As a result:

• No Verified ID is created in Microsoft Authenticator.
• The Organization Identity Validation cannot proceed.
• The Azure Identity Validation remains blocked / requires action.
• I cannot complete the Artifact Signing Public Trust certificate setup.

What I have already verified

• The Azure identity validation is configured as Organization, not Individual.
• The trust type is Public.
• The organization is legally registered in Israel.
• I am the authorized representative completing the individual identity verification.
• The AU10TIX document and facial verification steps are completed before the error occurs.

I have also reviewed the existing Microsoft Q&A discussions concerning this exact AU10TIX error, but I cannot find any documented reason or self-service solution for this specific failure.

Request

Could an Azure Artifact Signing / Microsoft.CodeSigning / Verified ID moderator please investigate this identity validation?

In particular, I would like to know:

1. Why AU10TIX is refusing to issue the Microsoft Verified ID.
2. Whether there is an eligibility, identity, attempt-limit, or backend state preventing the credential from being issued.
3. Whether the current identity validation session needs to be reset by Microsoft.
4. Whether there is any specific information that I need to correct before attempting the verification again.
5. Whether this is a known issue affecting Organization / Public Trust validations.

I can provide the following information privately if required:

• Azure Subscription ID
• Azure Tenant ID
• Artifact Signing Account name
• Identity Validation ID
• AU10TIX reference/correlation ID
• Screenshots of the error
• Timestamps of the verification attempts

I will not post any personal identification documents or sensitive identifiers publicly.

Thank you.