Why no one is responding to my tickets and No one is calling-I have issue with Photos in Onedrive Vault

Question

Why no one is responding to my tickets and No one is calling-I have issue with Photos in Onedrive Vault

74781288 1

I have raised so many tickets, but no one calls no one emails back.

I raised a query that I am unable to move bulk files from my one drive Vault, It give me error frequently.

Every month I am getting charged 17$, I have made so many attempt to contact microsoft but no luck, almost for a year I am paying 17$ and no support from the team to move my files outside the vault.

Kindly help me ASAP for god sake.

74781288 1 Reputation point

2026-08-23T10:19:42.1466667+00:00

Dear OneDrive Support Team,

I am contacting you regarding an issue with my OneDrive Personal Vault. I previously contacted Microsoft Support under Case Number [--PII REMOVED--], and after troubleshooting, I was advised to contact the OneDrive specialist team for further investigation.

The issue is that I am unable to move files/folders within or from my Personal Vault. When I attempt to move the folder, OneDrive displays the following error:

“1 item wasn't moved. Something went wrong. Please try again.”

The folder contains approximately 1,608 items.

I have already performed extensive troubleshooting, including:

Tried multiple web browsers.

Tried from different computers.

Tried from different internet/network connections.

Tried performing the move from an Azure VM.

Signed out and back into OneDrive.

Retried the operation multiple times.

Unfortunately, the issue remains the same, which suggests this may be related to the OneDrive account/Personal Vault backend rather than the local computer or browser.

I have attached screenshots showing the Personal Vault and the error message, as well as my previous conversation with Microsoft Support.

Could you please escalate this to the appropriate OneDrive engineering/specialist team and check the backend status of my Personal Vault? I would particularly appreciate it if you could check whether there are any stuck file operations, Personal Vault restrictions, corrupted metadata, file-count limitations, or account-side issues preventing the folder from being moved.

Please let me know if you require any additional logs, OneDrive account information, timestamps, or diagnostic information from my side.

Thank you for your assistance.

Kind regards,

1 answer

Your answer

74781288 1 Reputation point

2026-08-23T10:19:42.1466667+00:00

Dear OneDrive Support Team,

I am contacting you regarding an issue with my OneDrive Personal Vault. I previously contacted Microsoft Support under Case Number [--PII REMOVED--], and after troubleshooting, I was advised to contact the OneDrive specialist team for further investigation.

The issue is that I am unable to move files/folders within or from my Personal Vault. When I attempt to move the folder, OneDrive displays the following error:

“1 item wasn't moved. Something went wrong. Please try again.”

The folder contains approximately 1,608 items.

I have already performed extensive troubleshooting, including:

Tried multiple web browsers.

Tried from different computers.

Tried from different internet/network connections.

Tried performing the move from an Azure VM.

Signed out and back into OneDrive.

Retried the operation multiple times.

Unfortunately, the issue remains the same, which suggests this may be related to the OneDrive account/Personal Vault backend rather than the local computer or browser.

I have attached screenshots showing the Personal Vault and the error message, as well as my previous conversation with Microsoft Support.

Could you please escalate this to the appropriate OneDrive engineering/specialist team and check the backend status of my Personal Vault? I would particularly appreciate it if you could check whether there are any stuck file operations, Personal Vault restrictions, corrupted metadata, file-count limitations, or account-side issues preventing the folder from being moved.

Please let me know if you require any additional logs, OneDrive account information, timestamps, or diagnostic information from my side.

Thank you for your assistance.

Kind regards,

Answer 1

Hi 74781288,

Please note that our Microsoft Q&A forum is a public platform, and we will modify your response/ question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I understand how frustrating this situation has been, especially given the time you've spent troubleshooting and your efforts to work through support channels.

Please note that Microsoft Q&A is a public, peer-to-peer support forum. We do not have access to customer accounts, OneDrive backend systems, Personal Vault diagnostics, or support case records. As a result, we are unable to review your case, verify the status of any escalation, investigate backend operations, or engage the OneDrive engineering team on your behalf.

Given the troubleshooting already completed and the fact that you have an existing support case, the best course of action is to continue working with the Microsoft Support team that is handling your case. They have the appropriate tools and escalation paths to investigate potential account-specific or service-side issues that are not visible to the community.

I understand waiting for updates can be frustrating, but issues that require backend analysis or engineering review may take additional time to investigate. I recommend keeping your support case active, monitoring for communications from the support team, and providing any additional information they request to help move the investigation forward.

Thank you for your patience and understanding. We hope the support team is able to provide an update and resolution as soon as possible.