I've canceled this subscription at least 2x a few yrs ago.

Question

I've canceled this subscription at least 2x a few yrs ago.

Margaret Birch 0

Ive canceled this subscription at least 2x. Idk why I am still being charged. I dont know how often I was charged but this time this subscription has put my bank account in overdraft. I am honestly so upset that yrs ago I canceled this subscription & I keep finding charges then I cancel & I think everything good then I see a dang charge for this subscription. & looking back at earlier months, it has been charging me since. Why do I keep having to cancel & it not be canceled?

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-21T20:27:41.72+00:00
Hi, @Margaret Birch

To help narrow down the issue:

When you sign in at https://account.microsoft.com/services, do you see the subscription that is charging you? What does it show for recurring billing or the next billing date?

Have you ever used another Microsoft account/email address that might have a subscription attached to it?

On your bank statement, what is the name/description of the charge?

You can also check https://account.microsoft.com/billing/orders. Adjust the date range to include the purchase date. This can help identify which Microsoft account has been billed.

If the charge appears there, let me know what subscription name and status you see, and I can guide you on the next step.

Click "Add comment" to let me know.

Thanks!

1 answer

Your answer

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-21T20:27:41.72+00:00

Hi, @Margaret Birch

To help narrow down the issue:

When you sign in at https://account.microsoft.com/services, do you see the subscription that is charging you? What does it show for recurring billing or the next billing date?

Have you ever used another Microsoft account/email address that might have a subscription attached to it?

On your bank statement, what is the name/description of the charge?

You can also check https://account.microsoft.com/billing/orders. Adjust the date range to include the purchase date. This can help identify which Microsoft account has been billed.

If the charge appears there, let me know what subscription name and status you see, and I can guide you on the next step.

Click "Add comment" to let me know.

Thanks!

Answer 1

The most likely reasons are:

The subscription was canceled too close to the billing date. Cancellations must be made more than 2 days before the billing date.
The charge is tied to a different Microsoft account than the one used to cancel.
The subscription may already be set to expire, and what appears on the page determines the status:
- If Cancel subscription appears, it is still active.
- If Turn on recurring billing appears, it is already set to expire and no further charges should occur after the shown date.
If money is still owed on the subscription, cancellation cannot complete until the overdue amount is paid.
If the subscription was bought through Google Play, Apple App Store, or a third-party retailer, cancellation and refunds must be handled through that seller.

Recommended path:

Go to https://account.microsoft.com/services/microsoft365 and sign in with the same Microsoft account used to buy the subscription.
Check the subscription status:
- Select Cancel subscription if that option is available.
- If the page shows Turn on recurring billing, the subscription is already set to end on the displayed date.
Check the subscription end date in Services & subscriptions.
Review order history for repeated charges and compare it with bank statements.
If the charge is not visible in that account, go to Manage your payments and select Investigate to check whether the card is being used on another Microsoft account.
If the subscription was purchased from Apple, Google Play, Amazon, Best Buy, Harvey Norman, or another retailer, contact that provider directly for cancellation and refund handling.
If eligible for a refund, cancel first, then follow the refund flow for the subscription.
If the issue continues after confirming the correct account and cancellation status, contact Microsoft Support through the support flow.

If the bank statement shows charges over multiple months, checking both Services & subscriptions and Order history, then using Investigate on Manage your payments, is the fastest way to determine whether this is an active recurring charge, a second Microsoft account, or a charge from another seller.

References: