canceling subscription and getting refund

Question

canceling subscription and getting refund

Robin Evans 0

I need to speak to someone about canceling my subscription and getting a refund. Can anyone point me in the right direction?

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-21T20:09:39.7833333+00:00
Hi, @Robin Evans

To help narrow down the issue:

Was the subscription purchased directly from Microsoft, or through Apple, Google Play, Amazon, or another retailer?

What Microsoft 365 subscription do you have?

When was the most recent charge made?

If it was purchased directly from Microsoft, you can first check it here: https://account.microsoft.com/services Find the subscription and select "Manage" to see the cancellation options and whether a refund is offered.

If you specifically need to speak with Microsoft Support, I can also guide you through the correct contact options once I know where the subscription was purchased.

Click "Add comment" to let me know.

Thanks!
Ken Howe 0 Reputation points

2026-09-07T05:26:16.2533333+00:00

After I renewed my current subscription I was carged a further two subscriptios ($179+$179). Can you please refund these two subs. Ken Howe.

1 answer

Your answer

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-21T20:09:39.7833333+00:00

Hi, @Robin Evans

To help narrow down the issue:

Was the subscription purchased directly from Microsoft, or through Apple, Google Play, Amazon, or another retailer?

What Microsoft 365 subscription do you have?

When was the most recent charge made?

If it was purchased directly from Microsoft, you can first check it here: https://account.microsoft.com/services Find the subscription and select "Manage" to see the cancellation options and whether a refund is offered.

If you specifically need to speak with Microsoft Support, I can also guide you through the correct contact options once I know where the subscription was purchased.

Click "Add comment" to let me know.

Thanks!
Ken Howe 0 Reputation points

2026-09-07T05:26:16.2533333+00:00

After I renewed my current subscription I was carged a further two subscriptios ($179+$179). Can you please refund these two subs. Ken Howe.

Answer 1

For a Microsoft subscription purchased directly from Microsoft, the fastest path is:

Go to https://account.microsoft.com/services and sign in with the Microsoft account used for the purchase.
Find the subscription and select Manage.
Select Cancel or Cancel subscription.
Follow the prompts. Refund eligibility is checked as part of the cancellation flow.

Key points:

Not all cancellations result in a refund.
In most cases, a refund may be available within 30 days of the initial purchase or before the first recurring billing date, whichever is sooner.
A refund of the most recent recurring billing charge may also be available if cancellation happens within 30 days after payment. This is limited to one time per Microsoft account, per subscription product.
If Turn on recurring billing appears instead of Manage or Cancel, the subscription is already set to expire and no further cancellation action is needed.

If the subscription was purchased through Google Play, the Apple App Store, or a third-party retailer such as Amazon, cancellation and refund must be handled through that seller.

If help from a person is needed, use Microsoft Support: go to Contact Microsoft Support, enter the problem, select Get Help, and then Contact Support.

If the issue is an unrecognized charge, investigate it from the Manage your payments page.