Microsoft Authenticator ask me to go to Microsoft Authenticator

This is usually an authentication loop on a new device. Use these steps in order:

1. On the sign-in screen, select Other ways to sign in if it appears.
2. Choose Approve a request on my Microsoft Authenticator app only if the account is already added and working in Authenticator.
3. In Microsoft Authenticator on the device, make sure:
   • the app opens normally
   • the account is listed
   • the app is unlocked
   • notifications are enabled
4. If Authenticator shows Authentication did not complete or keeps looping:
   • update Microsoft Authenticator to the latest version
   • switch between Wi-Fi and mobile data
   • make sure Date & time on the device are correct
   • restart the device
5. If the prompt is coming through Outlook mobile instead, Outlook can be used for sign-in only when:
   • the organization allows it
   • at least one other verification method is already configured
   • the app version is at least Outlook for Android 4.2405.0 or Outlook for iOS 4.2438.0
6. If the account is a work or school account and the new device is still stuck in the loop after those checks, contact the IT admin or helpdesk. They can help when the sign-in method on the new device is not completing.
7. If the account is a personal Microsoft account and the issue continues, send logs from Authenticator by opening the app menu and selecting Send feedback, then contact Support.

If an unrequested sign-in prompt appears, select Deny.

References:

• Sign in using Microsoft Authenticator
• Troubleshoot problems with Microsoft Authenticator
• Authentication did not complete
• Using Outlook mobile to sign in