Azure Artifact Signing identity validation stuck in Pending for 4 weeks — email verification link returns "The request is blocked

Question

Azure Artifact Signing identity validation stuck in Pending for 4 weeks — email verification link returns "The request is blocked

Andree Ray 20

Azure Artifact Signing identity validation stuck in Pending for 4 weeks — email verification link returns "The request is blocked"

I am trying to complete identity validation for Azure Artifact Signing, but the validation has now remained in Pending status for approximately 4 weeks and I am unable to complete the process.

As part of the identity validation process, I received an email from Microsoft asking me to verify my email address. However, when I follow the verification link provided by Microsoft, I immediately receive the following error:

The request is blocked.

Latest occurrence:

20260821T135646Z-15b9d4577894sk5chC1AMSn5ws0000000hm000000000x2yy

The error occurs directly when following the verification link provided in the Microsoft email, so I have no way to complete that verification step.

I have already provided the requested organization/domain verification information, but after approximately 4 weeks the Artifact Signing identity validation still shows Pending.

I purchased the Azure Developer Support plan specifically to obtain technical support for this issue, but the Azure portal redirects me to Microsoft Q&A rather than allowing me to create a technical support request.

Given the length of time the validation has been pending and the fact that Microsoft's own email verification link is blocked, this appears to require investigation of the identity validation state on Microsoft's side.

Could a Microsoft Support Engineer please escalate this to a private Azure support case and provide me with the case number?

I can provide my Azure subscription ID, Artifact Signing account details, identity validation ID, screenshots, the verification email, and any other account-specific information privately once a support case has been created.

Thank you.

Goutam Pratti 6,300 Reputation points Microsoft External Staff Moderator

2026-08-23T18:11:30.5033333+00:00

Hello @Andree Ray ,

Greetings of the day !

Could you please check the private message and provide the requested details there please?
Michal Hoffmann 0 Reputation points

2026-09-03T17:05:59.3+00:00

Out of curiosity, have you got any response / help from Microsoft? I have a similar issue (Validation stuck in pending, although when I open the link it shows me QR Code to scan, but after scanning it goes to 'Processing' and stays with that indefinitely). I have also bought the support plan specifically for that reason and got stuck with my question here; initially got contacted by Goutam, but then it all went radio silent - no responses whatsoever for the last 2 weeks. I sort of imagined the paid support to be better than that...
Andree Ray 20 Reputation points

2026-09-03T17:16:06.5733333+00:00

no honestly worst service. It’s been 9 weeks, paying for extra support getting nothing. It’s like they don’t care what so ever
Andree Ray 20 Reputation points

2026-09-03T17:21:14.3866667+00:00

Well I got an response, asking me to provide info about my entity, sent it then nothing…
Andree Ray 20 Reputation points

2026-09-03T17:21:45.95+00:00

Meanwhile my hundreds of customers are presented by the blue screen
Andree Ray 20 Reputation points

2026-09-03T17:59:31.9266667+00:00

Thank you for resolving this
Andree Ray 20 Reputation points

2026-09-03T17:59:55.64+00:00

please help
tanveer ali 5 Reputation points

2026-09-03T19:31:02.71+00:00

Try this:

1: Check the Azure portal

Artifact Signing account → Identity Validation

Confirm whether it still says In Progress/Pending or Action Required.

2: Try the email verification link once more

Open an Edge InPrivate window.

Sign out of other Microsoft accounts.

Sign in with the same Microsoft account/email associated with the validation.

Open the verification link.

Also try another network, such as a mobile hotspot, and disable VPN/proxy. These are Microsoft-recommended troubleshooting steps for the “request is blocked” error.

3: If it still says “The request is blocked,” contact Microsoft
Andree Ray 20 Reputation points

2026-09-04T07:12:56.7833333+00:00

this has taken such long time from your side that at this point I get an link expired back from the varify!!!

We're sorry! This link has expired.
Andree Ray 20 Reputation points

2026-09-04T07:14:53.7066667+00:00

YOU ARE MS, this is some bad joke?
Andree Ray 20 Reputation points

2026-09-04T08:40:33.49+00:00

This got resolved now. I think someone failed to let me know there was work done and just toggled on resolved even though it did not resolve at that time. They have resolved it now
Michal Hoffmann 0 Reputation points

2026-09-04T11:56:16.1266667+00:00

Well, lucky you! :) Just 9 weeks, sheesh! There's still hope they will resolve my problem at some point then. But yes, it was very similar pattern, asked details and then nothing. I was trying the link from time to time, never worked and then it has expired (it's valid for a month). I have created a new identity validation request, still the same issue.

How is this a (paid!) support? No wonder people are abandoning MS left and right.

Anyway, congratulations on having your case resolved!
Andree Ray 20 Reputation points

2026-09-04T13:10:24.1966667+00:00

This conversation seamed to spark new notions. If you link me your post I can do the same favor to your post and we can see if it sparks new interest
Michal Hoffmann 0 Reputation points

2026-09-07T09:42:12.35+00:00

Thanks for your kind suggestion, coincidently I've been contacted by another Microsoft employee about the same time you wrote this message. So perhaps they started some sweep. I'll see how it goes. My question link is
https://learn.microsoft.com/en-us/answers/questions/5966112/in-artifact-signing-im-not-able-to-complete-the-id

Answer accepted by question author

0 additional answers

Your answer

Goutam Pratti 6,300 Reputation points Microsoft External Staff Moderator

2026-08-23T18:11:30.5033333+00:00

Hello @Andree Ray ,

Greetings of the day !

Could you please check the private message and provide the requested details there please?
Michal Hoffmann 0 Reputation points

2026-09-03T17:05:59.3+00:00

Out of curiosity, have you got any response / help from Microsoft? I have a similar issue (Validation stuck in pending, although when I open the link it shows me QR Code to scan, but after scanning it goes to 'Processing' and stays with that indefinitely). I have also bought the support plan specifically for that reason and got stuck with my question here; initially got contacted by Goutam, but then it all went radio silent - no responses whatsoever for the last 2 weeks. I sort of imagined the paid support to be better than that...
Andree Ray 20 Reputation points

2026-09-03T17:16:06.5733333+00:00

no honestly worst service. It’s been 9 weeks, paying for extra support getting nothing. It’s like they don’t care what so ever
Andree Ray 20 Reputation points

2026-09-03T17:21:14.3866667+00:00

Well I got an response, asking me to provide info about my entity, sent it then nothing…
Andree Ray 20 Reputation points

2026-09-03T17:21:45.95+00:00

Meanwhile my hundreds of customers are presented by the blue screen
Andree Ray 20 Reputation points

2026-09-03T17:59:31.9266667+00:00

Thank you for resolving this
Andree Ray 20 Reputation points

2026-09-03T17:59:55.64+00:00

please help
tanveer ali 5 Reputation points

2026-09-03T19:31:02.71+00:00

Try this:

1: Check the Azure portal

Artifact Signing account → Identity Validation

Confirm whether it still says In Progress/Pending or Action Required.

2: Try the email verification link once more

Open an Edge InPrivate window.

Sign out of other Microsoft accounts.

Sign in with the same Microsoft account/email associated with the validation.

Open the verification link.

Also try another network, such as a mobile hotspot, and disable VPN/proxy. These are Microsoft-recommended troubleshooting steps for the “request is blocked” error.

3: If it still says “The request is blocked,” contact Microsoft
Andree Ray 20 Reputation points

2026-09-04T07:12:56.7833333+00:00

this has taken such long time from your side that at this point I get an link expired back from the varify!!!

We're sorry! This link has expired.
Andree Ray 20 Reputation points

2026-09-04T07:14:53.7066667+00:00

YOU ARE MS, this is some bad joke?
Andree Ray 20 Reputation points

2026-09-04T08:40:33.49+00:00

This got resolved now. I think someone failed to let me know there was work done and just toggled on resolved even though it did not resolve at that time. They have resolved it now
Michal Hoffmann 0 Reputation points

2026-09-04T11:56:16.1266667+00:00

Well, lucky you! :) Just 9 weeks, sheesh! There's still hope they will resolve my problem at some point then. But yes, it was very similar pattern, asked details and then nothing. I was trying the link from time to time, never worked and then it has expired (it's valid for a month). I have created a new identity validation request, still the same issue.

How is this a (paid!) support? No wonder people are abandoning MS left and right.

Anyway, congratulations on having your case resolved!
Andree Ray 20 Reputation points

2026-09-04T13:10:24.1966667+00:00

This conversation seamed to spark new notions. If you link me your post I can do the same favor to your post and we can see if it sparks new interest
Michal Hoffmann 0 Reputation points

2026-09-07T09:42:12.35+00:00

Thanks for your kind suggestion, coincidently I've been contacted by another Microsoft employee about the same time you wrote this message. So perhaps they started some sweep. I'll see how it goes. My question link is
https://learn.microsoft.com/en-us/answers/questions/5966112/in-artifact-signing-im-not-able-to-complete-the-id

Answer 1

Goutam Pratti 6,300 Microsoft External Staff Moderator

Hi @Andree Ray ,

Greetings of the day !

I hope you are doing well.

As you mentioned, the issue has now been resolved. Our internal team worked on the issue and provided the necessary details to help resolve it.

Since the issue is now resolved, could you please accept the answer? This will also help other community members who may encounter the same issue in the future.

Let us know if you have any queries. Happy to assist you further.

Thank you!

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Azure Artifact Signing identity validation stuck in Pending for 4 weeks — email verification link returns "The request is blocked

Azure Artifact Signing identity validation stuck in Pending for 4 weeks — email verification link returns "The request is blocked"

Try this:

We're sorry! This link has expired.

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Your answer