I need to speak to a human being

For Microsoft 365 on Mac, the supported way to reach a person is through Microsoft Support.

Use Contact Microsoft Support: https://go.microsoft.com/fwlink/?linkid=2258335

If activation is the issue, Microsoft also directs Mac users with activation problems to contact support here: https://support.microsoft.com/en-us/contactus/

If the problem is specifically with signing in to the Microsoft account, start with the Sign-in Helper: https://go.microsoft.com/fwlink/?linkid=2214157

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