driver 10.0.26100.8972 not recognised by pc

Question

driver 10.0.26100.8972 not recognised by pc

James Stead 0

this i believe is a bluetooth driver and it says it is updated just not working and i dont know how to fix it

EmilyS726 264.8K Reputation points Independent Advisor

2026-08-20T19:55:57.18+00:00
Hello,

Most bluetooth or wifi issue can be resolved by doing a power reset.

To do so, turn off the computer, unplug the computer from the power cord, then hold down the power button for 30 seconds. Turn the computer back on to see if it works.

If not, Can you share with me two screenshots please?

Go to Device Manager > Network Adapters, I would like to see what's listed.

Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

Thanks!

1 answer

Your answer

EmilyS726 264.8K Reputation points Independent Advisor

2026-08-20T19:55:57.18+00:00

Hello,

Most bluetooth or wifi issue can be resolved by doing a power reset.

To do so, turn off the computer, unplug the computer from the power cord, then hold down the power button for 30 seconds. Turn the computer back on to see if it works.

If not, Can you share with me two screenshots please?

Go to Device Manager > Network Adapters, I would like to see what's listed.

Please type msinfo32.exe in the search on the taskbar and hit enter, then share a screenshot of the pop up.

Thanks!

Answer 1

If the Bluetooth driver shows as updated but still is not working, use this order:

Update it again in Device Manager
- Select Start, type Device Manager, and open it.
- Expand Bluetooth.
- Right-click the Bluetooth adapter.
- Select Update driver > Search automatically for drivers.
- Restart the PC after it finishes.
Check Windows Update
- Go to Start > Settings > Windows Update.
- Select Check for updates.
- Install any available updates and restart.
Reinstall the Bluetooth driver
- Open Device Manager.
- Expand Bluetooth.
- Right-click the Bluetooth adapter and select Uninstall device.
- Restart the PC.
- Windows should automatically reinstall the Bluetooth driver.
Roll back the driver if Bluetooth stopped working after a recent driver or Windows update
- In Device Manager, expand Bluetooth.
- Right-click the Bluetooth adapter > Properties.
- Open the Driver tab.
- Select Roll Back Driver if that option is available.
Install the latest driver from the PC manufacturer
- Go to the PC manufacturer’s support website.
- Search by the PC model number.
- Download and install the latest Bluetooth driver for Windows 11.
- Restart the PC.

If the driver is installed but Bluetooth audio is the problem, also verify the Bluetooth device is selected under Start > Settings > System > Sound > Choose your output device.