my subscription for 365 isn't right

Question

my subscription for 365 isn't right

Linda Stockman 0

Our church just purchased 365 and we were supposed to be non-profit status. I need to speak to someone about the biling.

Adnan Zafar 0 Reputation points

2026-08-20T15:59:50.1433333+00:00

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2 answers

Your answer

Adnan Zafar 0 Reputation points

2026-08-20T15:59:50.1433333+00:00

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Answer 1

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Answer 2

Hi Linda,

Regarding your concern, you need to open a billing and nonprofit status support request with Microsoft:

Visit the Microsoft for Nonprofits Contact Us page.
Sign in with the account used to register your church or purchase Microsoft 365.
Clearly describe your situation, for example: "Our church purchased Microsoft 365 at commercial pricing, but we should have nonprofit status. We need help verifying eligibility and correcting the subscription/billing."
Then you can ask the Nonprofit Assistant to create a support request. You’ll receive a Support Request ID, and a representative will follow up.

For reference: Support and Troubleshooting - Microsoft for Nonprofits

Hope this information will help you move forward smoothly. If you have any questions, please don’t hesitate to reach out in the comments of this post. I'm happy to assist you further.

Thank you for your patience and understanding.

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