Problema con comprobar identidad authenticador

English-only support.

If Microsoft Authenticator does not let identity verification complete, check these in order:

1. Unlock the Authenticator app on the device. If the app is locked, the verification prompt may not appear.
2. Turn on notifications for Microsoft Authenticator. Also check whether notifications are silent.
3. Make sure the device has internet access. Try switching between Wi‑Fi and mobile data, and make sure Airplane mode is off.
4. Update Microsoft Authenticator to the latest version. Versions older than 12 months are not supported.
5. Check the device date and time and set them correctly. If the clock was manual, switch it to automatic, then restart the device.
6. If battery optimization is enabled, turn it off for Authenticator in the app settings.
7. If a VPN is enabled, disconnect it and test again.
8. Open Authenticator and confirm the app opens normally, is responsive, and the account is listed.
9. Restart the device and try the sign-in again.

If the message is "Authentication did not complete", the common causes are: app locked, notifications disabled, outdated app, network issues, incorrect date/time, or forgotten credentials.

If the message is "Something went wrong. [4s8qz]", wait a few moments and try again, then update the app and restart the device.

If multiple sign-in attempts were made, Microsoft Entra multifactor authentication may temporarily block more attempts. Wait and try again later, or use a different MFA method if one is available.

If this is a work or school account and the issue continues after these checks, send logs from Authenticator using Send feedback from the app menu, then contact the IT administrator or helpdesk.

• Authentication did not complete
• Troubleshoot problems with Microsoft Authenticator
• Troubleshoot problems with Microsoft Authenticator
• Common problems with two-step verification for a work or school account