PLEASE STOP PROTECTING MY ACOUNT!!! IT WAS A MISTAKE!!

If sign-in is being blocked, it is usually a security check triggered by unusual activity, such as signing in from a new device, using a new app, or being in a new location. To unlock the account, follow the instructions on the sign-in screen and choose where to receive a security code, then enter that code to regain access.

If the password is no longer accepted even though it is correct, use Recover your account:

1. Enter the email address, phone number, or Skype name used to sign in.
2. Select Next.
3. Choose where to receive the security code.
4. Enter the requested information and select Send code.
5. Enter the code in Verify your identity.
6. Set a new password.

If the account is not recognized:

• Check that the email domain is correct, such as .com vs .co.uk.
• Check for spelling mistakes in the account name.
• Try another alias or phone number linked to the account.

If access is still blocked because of unusual activity:

• Try signing in from a trusted device or a usual location.
• If traveling, use a device normally used for sign-in if it was set as a trusted device.

If there was an alert about unusual sign-in and the activity was not recognized:

1. Go to the Security basics page.
2. Select Review activity.
3. For suspicious entries, select This wasn't me or Secure your account.
4. Change the password.

If sign-in still fails, use the Sign-in helper or Contact Support. Support agents cannot send password reset links or change account details.

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