FIDO 2 key, registered successfully with MS, that works with Google, fails on 5th char entering FIDO PIN

James Blaisdell 10 Reputation points
2026-08-19T07:07:20.12+00:00

This question and request for help is about signing into my Microsoft Account with a FIDO 2 secure hardware device. I can sign in to my personal Microsoft account with my password. A USB YubiKey FIDO2 security key works normally for Google. Multiple times, I have registered my Yubikey with microsoft, apparently successfully (e.g., I can edit the key’s name). Upon attempting to sign-in to my MS account, On both Firefox and Edge, I select Microsoft’s security-key sign-in option, enter the correct existing FIDO2 PIN, at the fifth character of a longer FIDO 2 PIN, Microsoft immediately rejects it with the message “The PIN is incorrect.” This is the FIDO 2 PIN not a Windows Hello PIN. It happens to be digital numeric characters. I removed and re-created the Microsoft account security-key/passkey registration, then reproduced the same failure in Edge InPrivate. Please investigate the Microsoft-account/WebAuthn FIDO2 security-key enrollment and authentication path. Tag: Microsoft Account; Secure Passkey Sign-in.

Windows for home | Windows 11 | Accounts, profiles, and login
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James Blaisdell 10 Reputation points
2026-08-19T22:39:39.26+00:00

Hello Thomas4-N. Thank you for your interest in my FIDO 2 case. The full PIN is accepted in Yubico Authenticator running on Win 11 within the Passkeys selection showing the correct serial number and giving me access once I authenticate with the FIDO 2 PIN. The YubiKey model is a Yubikey 5C NFC. It is running firmware 5.8.0.

Thanks again for considering the problem I am facing.

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  1. Thomas4-N 21,545 Reputation points Microsoft External Staff Moderator
    2026-08-19T13:08:09.0933333+00:00

    Hello James Blaisdell,

    Since the full FIDO2 PIN works with Google, could you check whether the same full PIN is accepted in Yubico Authenticator > Passkeys?

    Please also share the YubiKey model and firmware version. Do not reset the key, as that would remove its stored FIDO2 credentials.

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