Microsoft Word for Mac, version 16.66.1 and macOS Catalina 10.15.8

Lina Lina 0 Reputation points
2026-08-18T20:06:07.5266667+00:00

Hello, I need help with activating my existing Microsoft 365 Personal subscription on my Mac.

My situation:

  • I have an active Microsoft 365 Personal subscription.
  • The subscription was purchased through the Apple App Store.
  • My Microsoft account is the correct account associated with the subscription: ******@mail.ru
  • When I log into my Microsoft account online, it clearly shows: “Microsoft 365 Personal — Purchased from Apple.”
  • The subscription is also active in my Apple App Store subscriptions.
  • I am using Microsoft Word for Mac, version 16.66.1.
  • My Mac is a MacBook Air 13-inch, Mid 2012, running macOS Catalina 10.15.8, which is the latest officially supported macOS version for this Mac.
  • Word shows “Belongs to: ******@mail.ru,” so the correct Microsoft account is being used.
  • I successfully completed the Microsoft account verification/security-code process.
  • However, when Word tries to activate, I receive: “Unable to associate your purchase. Your purchase was successful, but we weren't able to associate it with your Microsoft account.”
  • Word then also produces “Unknown Error” with error code 0x0.
  • Word is currently in reduced functionality mode and says “Subscription Required to Edit and Save.”

I have already signed out and signed back into the correct Microsoft account, but the same error occurs.

I also cannot use the current Office/macOS update solution because my 2012 Mac cannot officially upgrade beyond macOS Catalina.

Could you please help me restore/associate my existing Apple App Store Microsoft 365 purchase with my Microsoft account, or manually resolve the App Store receipt/license association?

I do NOT want to purchase another subscription. I only want to activate the subscription I already have.

Thank you.

Microsoft 365 and Office | Install, redeem, activate | For business | MacOS
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Answer recommended by moderator
John Korchok 235.9K Reputation points Volunteer Moderator
2026-08-18T20:17:11.1966667+00:00

Sorry, regardless of whether you bought a subscription or paid for a "permanent" license, Microsoft is abandoning users of older Macs. If you are running Big Sur or earlier, Microsoft has reduced Office to view-only status. Here is Microsoft's page announcing their abandonment of users on older Macs, with disingenuous advice about upgrading your macOS version: Update Microsoft 365 or Office on your macOS or iOS device

As alternatives to Office for Mac under Catalina, you can use Word for the web or Google Docs. For desktop software, take a look at open-source LibreOffice, which has good compatibility with Office file formats.

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