I paid for Office 365 twice on 8-16-2026. I did speak to an agent but did not resolve my issue on Case # . Please contact me on PII REMOVED Thank you

For a double charge on a Microsoft 365 subscription, first verify whether both charges are for the same Microsoft account or if one charge came from another Microsoft account or a family member’s account.

1. Check Services & subscriptions: https://account.microsoft.com/services
2. Check Order history: https://account.microsoft.com/billing/orders
3. If multiple Microsoft accounts are used, repeat those checks for each account.
4. If the duplicate charge is tied to another account, cancel that subscription from Services & subscriptions. A confirmation email is sent, and the refund is typically issued automatically within 3–5 business days.
5. If both charges are on the same account and no automatic refund appears, contact Microsoft support again through the official support flow:
   • Go to Get Help on the web
   • Enter the billing issue
   • Select Contact Support
   • Choose the Microsoft 365 billing/subscription option
   • Use Chat with a support agent in your web browser if available

For account sign-in problems while checking the subscription, use the Sign-in Helper.

• I've been charged twice
• Contact Microsoft customer support
• Problems renewing a Microsoft 365 subscription
• I paid the renewal yet I have no access - Microsoft Q&A
• why have i paid twice for Microsoft 365 - Microsoft Q&A