Recovery Email that is not mine.

Hi Stephen Harper

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I understand how concerning it is to see an ******@hotmail.ca address as a verification option for your Microsoft account.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

First, confirm that you entered the correct Microsoft account address, including the exact domain, such ******@hotmail.com ******@hotmail.co.uk. Microsoft uses country-specific domains, and entering a different domain may display the verification information for another account.

If you can still access your account:

• Open the Security page of your Microsoft account.
• Select Manage how I sign in or Advanced security options.
• Review the email addresses listed as verification methods.
• Remove the unfamiliar address if it appears there.
• Change your password and review Recent activity for any sign-in attempts you do not recognize.

If the unfamiliar address appears only on the verification screen and is not listed in your account settings, use the Microsoft Sign-in Helper. Microsoft recommends this when you do not recognize any of the available verification email addresses or phone numbers.

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