Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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When a Visual Studio Enterprise subscription is migrated across tenants, the subscription offer type can sometimes be converted to Pay-As-You-Go. Even if you revert the billing ownership back to the original tenant, the offer type does not automatically revert — it remains Pay-As-You-Go.
Why this happens
• The offer type is tied to the subscription’s commercial agreement, not just the tenant.
• Once converted to Pay-As-You-Go, the subscription is effectively reclassified under that offer.
• Reverting billing ownership does not re-provision the original Visual Studio Enterprise benefits.
You can create a support request directly from your portal. Here are the steps you can follow to create support requests:
- Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
- Click on Create a Support Request.
- On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
- Do not click on any suggested articles instead click on the Create support request on top of the panel.
- Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
- Do not click on any recommendation solution/article, instead click on the Return to support request then click Next.
- Fill all the required information and provide a clear description of your issue and click Next.
- Review and create as submit the support request.
- You should receive an automated email within a few minutes and then be contacted by support team.
Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn
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