How long does it take to get a new account. I have requested it by a form for a half a year ago.

For a Microsoft account security info replacement, the waiting period is 30 days after the security info is replaced. If all security info was lost and replaced, sign-in remains blocked until that 30-day period finishes.

If two-step verification was turned on and access to all verification methods was lost, support cannot bypass it or send reset links.

What to do next:

1. Try signing in to the Microsoft account.
2. At Verify your identity, select I don't have any of these.
3. Follow the prompts to replace the security info.
4. After replacement, wait 30 days for the change to take effect.

If the request was submitted half a year ago and access still has not been restored, submit the process again and check the contact email used for the request. For account recovery form submissions, results are normally sent to the working email address provided within 24 hours. If the account could not be verified, the form can be retried up to two times per day.

If the issue is specifically that Microsoft Authenticator access was lost on a personal Microsoft account, the correct path is the security info replacement flow above, not waiting indefinitely for a “new account.”

References:

• What does “Security info change is still pending” mean?
• Troubleshoot Microsoft verification code issues
• Help with the Microsoft account recovery form