Microsoft account problems

Garrett Smarr 0 Reputation points
2026-08-17T22:37:59.83+00:00

Hi I have to get this off my chest I have had a lot of requests I sent to Microsoft about my account being hacked and they refuse to delete 1 piece of info from an account I own because "i dont have enough info" I have the original email my account is linked to I can log in just fine to my Gmail acount but Microsoft will not let me get access to my account that my account is linked to I have filled out numerous support requests all have been denied other than the one I sent to xbox but that one was shut down bc they didnt look into it afterwards im so sorry I am doing this but is their any way to talk to a human representative at Microsoft other than email because I have school again and need this account back to play minecraft I have multiple purchases to this account that I want also yes I should have this email originally connected to my security info prior to the 9th of this month (August) I have been contacting Microsoft everyday since the 10th and they still haven't done anything do you get my concern on this?

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. AI answer

    2026-08-17T22:38:14.8866667+00:00

    Yes. The supported path to a human representative is through Microsoft Support after starting with the sign-in helper.

    1. Start with the Sign-in Helper. It checks the account state and either shows the right self-help steps or guides to further support.
    2. If the account was hacked, use the hacked account flow here: Start. This tool can also offer the chance to talk to an agent.
    3. If access is still blocked, use Microsoft Support contact options here: I need to talk to a customer support agent.
    4. For general support entry, Microsoft also provides Get Help on the web.

    Important limits:

    • Microsoft support agents are not allowed to send password reset links or access and change account details.
    • If two-step verification is turned on and none of the alternate verification methods are accessible, support cannot help recover the account.
    • If two-step verification is not turned on and the verification options are unfamiliar, use the Sign-in Helper first.

    If the account is compromised and access is regained, the documented recovery steps are:

    1. Run a full malware scan on the PC first.
    2. Change or reset the password.
    3. Review account settings such as connected accounts, forwarding, and automatic replies.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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