MS Video player

Birdel Jackson III 0 Reputation points
2026-08-17T21:33:21.71+00:00

The videos don't play in msn.

I use chrome operating syatem

Windows for home | Previous Windows versions | Music, photos, and video
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  1. AI answer

    2026-08-17T21:33:33.41+00:00

    Try these checks for MSN video playback in Chrome:

    1. Disable ad blockers or privacy extensions for msn.com, then refresh the page. MSN video can stall if ads are blocked or fail to load.
    2. Clear the browser cache and cookies for MSN, then restart Chrome.
    3. Test the same MSN video in a private/incognito window. If it works there, the issue is likely caused by an extension or local browser settings.
    4. Make sure Chrome is fully up to date.
    5. If the problem continues, test in Microsoft Edge. Edge troubleshooting guidance for video playback includes checking whether hardware acceleration is enabled, because disabled hardware acceleration or missing/invalid codec support can cause audio without video or videos not playing.

    If the issue also happens in Edge, check these items in Edge:

    1. Open edge://settings/system.
    2. Make sure Use graphics acceleration when available is turned on.
    3. Restart Edge.
    4. Open edge://gpu and confirm Video Decode shows Hardware accelerated.

    If hardware acceleration is already enabled and playback still fails in Edge, update the GPU driver and test again.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Birdel Jackson III 0 Reputation points
    2026-08-17T21:35:50.1133333+00:00

    I would like to receive assistance in the reestablisment of the video playback.

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  3. Thomas4-N 21,665 Reputation points Microsoft External Staff Moderator
    2026-08-18T09:17:59.0766667+00:00

    Hello Birdel Jackson III,

    Since this happens specifically in Chrome, please open the same MSN video in a Chrome Incognito window.

    • If it plays there, a Chrome extension is likely interfering. Disable ad blockers and privacy extensions one at a time.
    • If it still does not play, please confirm whether videos work on other websites and what appears on MSN: a blank player, continuous loading, or an error message.

    Testing Edge is useful only to determine whether the issue is limited to Chrome.

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    1 person found this answer helpful.

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