Authorization is required to migrate your content. Click the button below to authorize access.

Question

Authorization is required to migrate your content. Click the button below to authorize access.

Harris, Grant 0

I am trying to use the OneDrive Migration Tool in Canvas LMS. When I click Authorize, nothing happens. What do I do?

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2 answers

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Answer 1

Aetherin 1,725 Independent Advisor

Hi @Harris, Grant,

Based on your description, the Authorize button should normally open a pop-up window or authorization dialog that allows you to grant permission for the OneDrive Migration Tool to access the required Canvas APIs. If clicking Authorize does nothing, the most likely causes are browser settings (such as blocked pop-ups or cookies) or an issue with the Canvas/Microsoft 365 tool configuration and permissions.

Please try the following steps first:

Open Canvas in Microsoft Edge or Chrome using a normal browser window.
Allow pop-ups and cookies, including third-party cookies, for your Canvas site and Microsoft OneDrive. Microsoft specifically requires cookies and pop-ups to be enabled for the OneDrive LTI authorization process.
Temporarily disable browser extensions such as pop-up blockers or privacy tools.
Sign out of both Canvas and Microsoft 365, restart the browser, and then sign in again using your school Microsoft 365 account.
Try the Authorize button again.

If the issue persists, I recommend contacting your school's Canvas/Microsoft 365 administrator, as this is typically the fastest and most effective way to get assistance when using a school account. They can verify that Microsoft 365 admin consent has been granted, confirm that the Microsoft 365 LTI app is correctly configured in Canvas, and review any permissions or settings that may be preventing the authorization process from completing.

I hope these suggestions give you some helpful troubleshooting steps to try and point you to the right place for further support if needed.

Thank you for taking time.

Harris, Grant 0 Reputation points

2026-08-17T20:23:49.05+00:00

I made it a little further. I clicked Authorize, and now it says 'Authorizing' with a spinning circle. It is just stuck spinning.
Aetherin 1,725 Reputation points Independent Advisor

2026-08-17T21:00:59.54+00:00

Hi @Harris, Grant,

May I ask what action you took on your end that caused the status to change to "Authorizing"? Have you had a chance to check all the items I mentioned earlier, including pop-up settings, third-party cookies, and browser extensions that might be blocking the authorization process?

Could you also try clearing the browser cache or testing the authorization process in a different browser?

I look forward to your update.
Harris, Grant 0 Reputation points

2026-08-17T21:02:36.4333333+00:00

I checked everything you mentioned. I was able to use Chrome to get to the spinning authorization wheel. In Edge, it still does not work.
Aetherin 1,725 Reputation points Independent Advisor

2026-08-17T21:27:04.83+00:00

As a next step, could you please try connecting from a different network, such as a mobile hotspot, to see if the issue is related to network restrictions, @Harris, Grant? If possible, it would also be helpful to test on another device.

If the issue persists after the troubleshooting steps on your side, you may need to reach out to your school's IT administrator for further investigation and guidance.
Harris, Grant 0 Reputation points

2026-08-17T21:30:23.38+00:00

okay.
Aetherin 1,725 Reputation points Independent Advisor

2026-08-17T21:36:12.85+00:00

Hi @Harris, Grant,

If you have any updates or receive any guidance after speaking with your IT administrator, please feel free to reply and share them if you're willing. This could help other users experiencing the same issue by providing additional information and potential solutions they can refer to in the future.

Thank you so much again for taking the time to discuss this with me.
Harris, Grant 0 Reputation points

2026-08-17T21:38:37.8766667+00:00

I am the IT admin for Canvas LMS and Microsoft. So, I am meeting with [Moderator note: Personally Identifiable Information removed] from Microsoft to figure this out.
Aetherin 1,725 Reputation points Independent Advisor

2026-08-17T21:49:18.97+00:00

Thank you for the clarification.

Wishing you the best of luck with the investigation, and I hope you're able to identify the root cause soon.

Answer 2

For the OneDrive Migration Tool authorization step in Canvas, check these prerequisites and conditions:

Confirm the account has the required Canvas role and permissions.
- For a single course, access requires either a Canvas admin role or a Teacher, Designer, or TA role with LTI Instructor access.
- The role must include LTI Management Add and Delete permissions in the sub-account.
- For sub-account bulk migration, a Canvas admin role is required, and it must also include LTI Management Add and Delete permissions.
Verify the Microsoft 365 LTI app and OneDrive app are enabled in Canvas.
- In Canvas, go to Admin > <your root account> > Apps > View App Configurations.
- Open the Gear menu for Microsoft Education and select Configure.
- On the Microsoft 365 LTI Admin Settings page, verify the OneDrive app is enabled.
Make sure the classic Microsoft OneDrive app is still deployed and enabled.
- The migration tool depends on data and services from the classic Microsoft OneDrive LTI app.
- The classic app should not be deleted before migration is complete.
- Its placements should be disabled to prevent new classic links, but the app itself must remain deployed and enabled.
Check that the migration tool itself was deployed correctly.
- In Canvas, a root account admin must enable the inherited developer key for Microsoft OneDrive Migration Tool.
- In Admin Developer Keys > Inherited, search for Microsoft OneDrive Migration Tool.
- The ID should be 170000000002010 and its State should be on.
- The app configuration should be added in Admin Settings > Apps > View App Configurations > + App, with Configuration Type set to By Client ID and the same client ID pasted in.
Check browser requirements.
- Cookies should be enabled for Microsoft OneDrive.
- Pop-ups should not be blocked for Microsoft OneDrive.
- In Chrome incognito, cookies are not enabled by default.
- In Microsoft Edge private mode, ensure cookies have not been blocked.
Retry the authorization.
- When the tool is opened for the first time in a course, selecting Authorize should open a confirmation dialog for Canvas API access.
- If no dialog appears, the most likely blockers from the documented setup are missing permissions, blocked pop-ups/cookies, or incomplete app deployment.

If the button still does nothing after these checks, the next action is for a Canvas root admin to review the Microsoft 365 LTI, classic OneDrive LTI, and migration tool deployment settings in the Canvas admin areas listed above.