Cursor freezes or disappears

Question

Cursor freezes or disappears

Marty 20

On 8/7/26 my cursor began freezing or disappearing. I could navigate only by the tab button. If i got to a place where I could type, the keyboard would not work. Only by using keystrokes could I close programs and then restart the computer. Restarting fixes this, but only for a while, which can long or as short as seconds (and in the latter case, temporarily relentless for multiple attempts). I also tried a restart while simultaneously power-cycling the mouse. No luck. I assume this is a Bluetooth issue, but the Device Manager says all those are up to date. I'm out of options.

Marty 20 Reputation points

2026-08-17T18:44:43.1233333+00:00

I have no Bluetooth radio listed under Bluetooth. Is that an issue, and why isn't it there? Nothing else in the automated answer applies.

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Marty 20 Reputation points

2026-08-17T18:44:43.1233333+00:00

I have no Bluetooth radio listed under Bluetooth. Is that an issue, and why isn't it there? Nothing else in the automated answer applies.

Answer 1

John DeV 169.8K Independent Advisor

Hi, good day!

Before suggesting specific fixes, I’d ask a few questions

Is the keyboard also connected via Bluetooth, or is it a wired/USB keyboard?
Does the problem occur with the built-in laptop keyboard/trackpad as well, if this is a laptop?
What is the make and model of the PC, and what are the make/model of the mouse and keyboard?
When the cursor disappears, does the Bluetooth icon still show that the mouse is connected?
Did this begin immediately after a Windows Update or driver update around August 7?
Have you tried using a different mouse, preferably a wired USB mouse, when the problem occurs?

I look forward to your update and am willing to collaborate with you until we resolve the issue. Keep me posted by clicking "Add comment" below.

Marty 20 Reputation points

2026-08-18T22:02:45.7833333+00:00
Keyboard connected by Bluetooth, but since keystrokes for closing programs (Alt+f4), closing Windows (Win+X), and navigating in menus and programs (Tab), does that mean Bluetooth cannot be the problem?

This is a PC, not a laptop.

HP Pavilion 31.5 inch All-in-One Desktop PC. Mouse is Logitech M720 Triathlon. Keyboard is HP--no model name on bottom or in Device Manager.

When the cursor disappears, I would have to open Settings and navigate to the mouse to answer this. Don't know if I can do that with keystrokes then. Will have to try next time.

Previous Windows Update was July 16 (Security Update (KB5101650) (26200.8875)).

Haven't another mouse during an event. Don't have a wired mouse.
Marty 20 Reputation points

2026-08-18T22:06:41.3533333+00:00

That's haven't tried another mouse. Sorry for the dropped word.