Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
Organization identity validation for Artifact Signing stuck In Progress after uploading requested documents
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Adam Weeg
0
Reputation points
Service: Azure Artifact Signing (formerly Trusted Signing)
Identity type: Organization, Public Trust
Organization name: VETATEK, LLC (United States)
Identity validation ID: b02cae1e-8e21-45a9-8d31-004690a9a3e0
Current status: In Progress
Timeline:
- Created the organization identity validation request for Public Trust.
- Completed the Verified ID flow successfully (government-issued ID and selfie through the linked ID verifier, credential added to Microsoft Authenticator and presented to the validation request).
- Completed the email verification link on the primary email address.
- Received an email stating additional documents were required for Category 1 (domain ownership evidence). Uploaded a qualifying document through the Azure portal.
- No status change since. The portal shows In Progress with no Action Required state and no further instructions.
What I have already checked:
- No pending Action Required status on the validation request in the portal.
- No unread verification or document-request emails on the primary or secondary address, including spam/junk and Exchange Online quarantine.
- The uploaded document shows as attached to the request in the portal.
- Legal entity name and address on the request match our D&B record and our Azure billing profile exactly, including ZIP+4.
Per the troubleshooting guidance, I have not created any additional identity
validation requests for this entity, since duplicates do not help and cannot be
expedited.
Request: could a moderator route this to the vetting team for manual review and
confirm whether the uploaded document was accepted or whether anything further
is needed from us? Happy to provide the subscription ID or any additional
documentation by private message.
Business impact: our previous code signing certificate has expired and this
validation is blocking signed releases, including AppSource submissions for our
Business Central extensions.
Artifact Signing
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Akshay Kaushik 18,036 Reputation points Microsoft Employee Moderator2026-08-21T10:25:10.8533333+00:00 Hi @Adam Weeg ,
I am currently reviewing the ask in the query above and will get back to you with further inputs or follow-up quries.
Thanks,
Akshay Kaushik
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Akshay Kaushik 18,036 Reputation points Microsoft Employee Moderator
2026-08-24T07:59:44.59+00:00 Hi @Adam Weeg ,
I was able to review this and found that there could be multiple reason for validation stuck in pending state.
Some of this could be due to:
- Email address mismatch.
- Address mismatch
- Also, there is a known issue with resources beginning with word "on" etc.
To identify the root cause, get this fixed I am initiating a private conversation with you to get few more details before we could initiate a check with validation team.
Thanks,
Akshay Kaushik
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Adam Weeg 0 Reputation points
2026-08-24T15:41:28.04+00:00 Thank you Akshay. How will you be initiating the conversation?
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Adam Weeg 0 Reputation points
2026-09-07T19:44:10.0466667+00:00 @Akshay Kaushik any word on this? It's still stuck.
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