Cannot sign up for Azure: "You're not eligible for an Azure account" (pay-as-you-go and free, personal account, Georgia)

Question

Cannot sign up for Azure: "You're not eligible for an Azure account" (pay-as-you-go and free, personal account, Georgia)

Ivan Andreev 0

I'm trying to create my first Azure subscription with a personal Microsoft

account. Both the free account and pay-as-you-go signup flows end with

"You're not eligible for an Azure account. We couldn't create an Azure

account for you."

The pattern is identical on every attempt: I complete the entire signup —

profile details and payment information (a valid non-prepaid Mastercard

from a Georgian bank; the card check passes successfully) — then at the

final step a "Protect your account" MFA screen appears for a moment and

auto-redirects to the rejection page before I can interact with it.

Relevant history: the account was created years ago while I lived in

Russia. I have since relocated to Georgia, where I now live and work:

country/region, billing and shipping address, and payment method (a card

issued by a Georgian bank) are all Georgian and match each other; MFA is

enabled. I suspect a legacy region flag from the earlier era may be

blocking the signup. The account also remains a B2B guest in an old Russian organization's

tenant, which I cannot leave on my own — I would gladly leave it if you can

remove the guest membership on your side or tell me how; I don't know

whether it is relevant to the block.

The account has never had any Azure subscription. The Azure portal does not

allow creating a support request without a subscription, and the "Contact

support" link from the rejection page leads to the same portal dead end.

Could someone from the billing/account verification team review the

eligibility decision on my account? I can provide account details privately.

VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-08-29T00:00:03.18+00:00
Hello Ivan Andreev,

Thank you for providing the detailed information.

Based on the behavior you've described, the payment verification appears to complete successfully, and the failure occurs during the final Azure account eligibility validation process. Because the same issue occurs when attempting to create both a Free Account and a Pay-As-You-Go subscription, this suggests that the rejection is being triggered by an account-level eligibility check rather than a problem with the payment method itself.

As this appears to require review by the Azure Subscription and Billing team, I recommend contacting Microsoft Support directly and requesting an account eligibility review. You can find the appropriate contact numbers for your country/region here: https://support.microsoft.com/en-us/support/

When contacting support, please provide:

The Microsoft account used for the signup attempt.

The exact error message received.

The approximate date and time of recent attempts.

Confirmation that your billing address, residence, and payment method are all registered in Georgia.

Screenshots showing the redirect from the MFA page to the eligibility error, if available.

The support team will be able to investigate whether any account-level verification or eligibility restrictions are preventing subscription creation and advise on the available options.

I understand the inconvenience caused by being unable to create a support request through the Azure portal without an active subscription. In this scenario, contacting the Subscription/Billing support team directly is the recommended path for further investigation.

Your answer

VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-08-29T00:00:03.18+00:00

Hello Ivan Andreev,

Thank you for providing the detailed information.

Based on the behavior you've described, the payment verification appears to complete successfully, and the failure occurs during the final Azure account eligibility validation process. Because the same issue occurs when attempting to create both a Free Account and a Pay-As-You-Go subscription, this suggests that the rejection is being triggered by an account-level eligibility check rather than a problem with the payment method itself.

As this appears to require review by the Azure Subscription and Billing team, I recommend contacting Microsoft Support directly and requesting an account eligibility review. You can find the appropriate contact numbers for your country/region here: https://support.microsoft.com/en-us/support/

When contacting support, please provide:

The Microsoft account used for the signup attempt.

The exact error message received.

The approximate date and time of recent attempts.

Confirmation that your billing address, residence, and payment method are all registered in Georgia.

Screenshots showing the redirect from the MFA page to the eligibility error, if available.

The support team will be able to investigate whether any account-level verification or eligibility restrictions are preventing subscription creation and advise on the available options.

I understand the inconvenience caused by being unable to create a support request through the Azure portal without an active subscription. In this scenario, contacting the Subscription/Billing support team directly is the recommended path for further investigation.