I want to change my account country

Tony Hasler 20 Reputation points
2026-08-16T19:20:15.4433333+00:00

This question has been asked and answered before but not completely. I have moved country and would like to change my UK based Microsoft 365 family subscription to a US one. The other person that asked this question was advised that it was necessary to wait for the existing subscription (in my case the UK) to expire and then create a brand new subscription in the new country (in my case US). However, the answer did not explain what would happen to all the data on OneDrive. Will this be retained or lost if I do this? What is the correct way to migrate a UK Microsoft 365 family subscription to a US based one in such a way as to not lose OneDrive data?

Thanks in advance

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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AI answer

2026-08-16T19:20:31.1833333+00:00

To move from a UK Microsoft 365 Family subscription to a US one, the supported path is to let the current UK subscription expire or cancel it, then purchase a new subscription for the US region using the same Microsoft account.

Your OneDrive data is retained. The files remain tied to the Microsoft account, and if the subscription expires or sharing stops, the files remain intact. What changes is the subscription benefit:

  1. The 1 TB OneDrive storage benefit reverts to the account’s previous storage size.
  2. Full desktop Office app access is lost.
  3. Office files can still be viewed and printed, but not edited or newly created in the desktop apps.

To avoid losing access to data during the change:

  1. Keep using the same Microsoft account when buying the new US subscription.
  2. If the UK subscription is still active, wait for it to expire or cancel it first. A new subscription for the new region cannot be purchased until the existing subscription is gone.
  3. If needed, update country or region details in the Microsoft account profile and billing address before repurchasing.
  4. After the old subscription is gone, buy the US Microsoft 365 Family subscription with the same Microsoft account.

If there is concern about temporarily exceeding the reduced storage quota after the UK subscription ends, check storage usage first in the Microsoft storage area of the account dashboard.

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