My account was hacked by [Moderator Note: Personal Info Removed]@bibimail.net

Question

My account was hacked by [Moderator Note: Personal Info Removed]@bibimail.net

Gambler IsOn 10

Last month on 28 July 2026 i got hacked by **[Moderator Note: Personal Info Removed]@bibimail.net, apparently he has a reputation of breaking accounts, the problem is that his email [Moderator Note: Personal Info ****@bibimail.net appears and i can't take the security code or password changing, i have all my documents, i have my bachelor's degree and my master degree papers and documents saved there and some of my business administration documents. Even my bank account informations are saved there. Hope i can recover the account, i can help with as much info needed as possible.

MarkoSaric 10 Reputation points

2026-08-16T22:43:21.6033333+00:00

I have the same problem. @bibimail.net hacked my acc too.
Chloe-V 12,710 Reputation points Microsoft External Staff Moderator

2026-08-17T00:29:01.39+00:00

Hi MarkoSari

Please check my latest response and follow the suggested steps. Feel free to let me know if you have any further questions.
MarkoSaric 10 Reputation points

2026-08-17T03:54:21.3533333+00:00

Thank you for the answer. The problem is that the hacker added his passkey and removed mine. I have tried to reset it trough my phone number (the phone number links to my @outlook mail). When i enter everything that is required, I get an e-mail (to another e-mail where Microsoft can contact me) that 2FA has been activated and that the reset request is ignored - it states that my account name is [Moderator Note: Personal Info Removed]@bibimail.net. When i try to create the account with the same name like mine - it says it is in use, but wen i try to login with it, it says the account cannot be found - like it does not exist. I think there is no recovery from there?
Chloe-V 12,710 Reputation points Microsoft External Staff Moderator

2026-08-17T23:40:26.3+00:00

Hi MarkoSari

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I’m truly sorry you’re facing this, especially with important documents stored in the account. If two-step verification was enabled and you no longer have access to any registered verification method, Microsoft cannot bypass the security protection or recover the account. Unfortunately, the remaining option is to create a new Microsoft account and secure it with multiple recovery methods.
Raznaak 10 Reputation points

2026-09-09T15:54:24.46+00:00

I had the exact same problem with my main account this morning.
Chloe-V 12,710 Reputation points Microsoft External Staff Moderator

2026-09-09T23:14:21.5566667+00:00

Hi Raznaak

Thank you for sharing your experience. If you are encountering the same issue, please refer to my previous replies in this thread, as the same guidance applies to your situation.

I understand how concerning this can be, especially when it involves your main account. Unfortunately, as this is a public user-to-user forum, we do not have access to Microsoft accounts or the ability to investigate account-specific issues.

Thank you for your understanding.
Raznaak 10 Reputation points

2026-09-09T23:58:38.0966667+00:00

Oh, I know, and I also understand that you can do nothing more, but the hacker somehow changed the two-factor authentication of my account and the Microsoft ~~clanker~~ "sign-in helper" doesn't want to do anything because of the new TFA, and now I've lost a 25+ years account with its 12k+ emails. I tried calling Microsoft, but the ~~clanker~~ phone bot only tells me to do exactly the same thing you said to do (which doesn't work because the hacker changed the TFA, the recovery form is useless if there is a TFA), and it's literally impossible to talk to any human from Microsoft on the phone.

I've just accepted now that my old account is lost, and I wasted a day to change all connected accounts and products. It's still absolutely stupid that this can happen, and I've noticed a huge uptick of people asking help for in forums about their hacked Microsoft accounts since this summer...
Chloe-V 12,710 Reputation points Microsoft External Staff Moderator

2026-09-13T01:10:48.17+00:00

Hi Raznaak

I'm truly sorry you're going through this. Losing access to an account you've used for over 25 years, especially after exhausting the available recovery options, is understandably frustrating.

I appreciate you sharing your experience, and I can understand why this situation has been so difficult. Unfortunately, as a public user-to-user forum, we don't have the ability to access accounts or intervene in the recovery process.

Thank you for your understanding, and I sincerely wish you the best moving forward.

1 answer

Your answer

MarkoSaric 10 Reputation points

2026-08-16T22:43:21.6033333+00:00

I have the same problem. @bibimail.net hacked my acc too.
Chloe-V 12,710 Reputation points Microsoft External Staff Moderator

2026-08-17T00:29:01.39+00:00

Hi MarkoSari

Please check my latest response and follow the suggested steps. Feel free to let me know if you have any further questions.
MarkoSaric 10 Reputation points

2026-08-17T03:54:21.3533333+00:00

Thank you for the answer. The problem is that the hacker added his passkey and removed mine. I have tried to reset it trough my phone number (the phone number links to my @outlook mail). When i enter everything that is required, I get an e-mail (to another e-mail where Microsoft can contact me) that 2FA has been activated and that the reset request is ignored - it states that my account name is [Moderator Note: Personal Info Removed]@bibimail.net. When i try to create the account with the same name like mine - it says it is in use, but wen i try to login with it, it says the account cannot be found - like it does not exist. I think there is no recovery from there?
Chloe-V 12,710 Reputation points Microsoft External Staff Moderator

2026-08-17T23:40:26.3+00:00

Hi MarkoSari

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I’m truly sorry you’re facing this, especially with important documents stored in the account. If two-step verification was enabled and you no longer have access to any registered verification method, Microsoft cannot bypass the security protection or recover the account. Unfortunately, the remaining option is to create a new Microsoft account and secure it with multiple recovery methods.
Raznaak 10 Reputation points

2026-09-09T15:54:24.46+00:00

I had the exact same problem with my main account this morning.
Chloe-V 12,710 Reputation points Microsoft External Staff Moderator

2026-09-09T23:14:21.5566667+00:00

Hi Raznaak

Thank you for sharing your experience. If you are encountering the same issue, please refer to my previous replies in this thread, as the same guidance applies to your situation.

I understand how concerning this can be, especially when it involves your main account. Unfortunately, as this is a public user-to-user forum, we do not have access to Microsoft accounts or the ability to investigate account-specific issues.

Thank you for your understanding.
Raznaak 10 Reputation points

2026-09-09T23:58:38.0966667+00:00

Oh, I know, and I also understand that you can do nothing more, but the hacker somehow changed the two-factor authentication of my account and the Microsoft ~~clanker~~ "sign-in helper" doesn't want to do anything because of the new TFA, and now I've lost a 25+ years account with its 12k+ emails. I tried calling Microsoft, but the ~~clanker~~ phone bot only tells me to do exactly the same thing you said to do (which doesn't work because the hacker changed the TFA, the recovery form is useless if there is a TFA), and it's literally impossible to talk to any human from Microsoft on the phone.

I've just accepted now that my old account is lost, and I wasted a day to change all connected accounts and products. It's still absolutely stupid that this can happen, and I've noticed a huge uptick of people asking help for in forums about their hacked Microsoft accounts since this summer...
Chloe-V 12,710 Reputation points Microsoft External Staff Moderator

2026-09-13T01:10:48.17+00:00

Hi Raznaak

I'm truly sorry you're going through this. Losing access to an account you've used for over 25 years, especially after exhausting the available recovery options, is understandably frustrating.

I appreciate you sharing your experience, and I can understand why this situation has been so difficult. Unfortunately, as a public user-to-user forum, we don't have the ability to access accounts or intervene in the recovery process.

Thank you for your understanding, and I sincerely wish you the best moving forward.

Answer 1

Hi Gambler IsOn

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I’m very sorry to hear that your Microsoft account was compromised, especially because it contains important educational, business, and financial information.

Before attempting recovery, run a full antivirus or malware scan on every device used to access the account. Then use the Microsoft Sign-in Helper and select the option indicating that the account may have been hacked. If you are directed to the account recovery form, complete it from a device and location previously used with the account, and provide as much accurate information as possible, such as previous passwords, frequently contacted addresses, exact email subject lines, Microsoft services used, and relevant billing details.

Because banking information may have been exposed, please contact your bank or card provider immediately to secure the affected accounts or cards and review any activity you do not recognize.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

I hope you can regain access soon.

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