Artifact Signing
A fully managed end-to-end service for digitally signing code, documents, and applications. (formerly Trusted Signing)
Azure Trusted Signing — Organization identity validation keeps failing, business document upload step never appears
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(201.6, 6%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHR%3C/text%3E%3C/svg%3E)
Hans Reno
5
Reputation points
I'm trying to complete organization identity validation for Azure Trusted Signing
(Public certificate type, organization: Reno Creations, Herriman UT).
The verification flow only presents personal identity verification (face +
government ID via Microsoft Authenticator / Au10tix). It never shows a step to
upload business documents. After completing the personal ID step, the validation
returns to Azure with status "Failed" and the error:
"Please provide additional document(s)... formation/incorporation records,
franchise or agency appointment letters, government-issued licenses,
registration certificates, or tax filing records."
I have attempted this twice. Both times the Au10tix flow ends after the personal
identity step with no document upload option.
Details:
- Organization: Reno Creations (sole proprietor DBA, registered Utah October 2021)
- DUNS: 149898549
- I have a Utah Sales Tax License and Certificate of Registration ready to submit
- Validation ID: 244e99fb-7ecc-4e8b-921c-544121c4f050
How do I get the business document upload step to appear, or can someone manually
accept my documents to complete the validation?
Artifact Signing
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 14.000000000000002%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHE%3C/text%3E%3C/svg%3E)
Harshitha Eligeti 4,530 Reputation points Microsoft External Staff Moderator2026-08-16T21:33:08.51+00:00 Hello @Hans Reno
Greetings,We have initiated Private message to gather some details, could you please review the details and help us with the requested information to proceed further.
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 83%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EST%3C/text%3E%3C/svg%3E)
Signal Tools 0 Reputation points2026-08-27T20:05:07.02+00:00 Hitting the identical issue on a separate account, so adding a data point.
Public certificate type, US LLC. The AU10TIX flow completes personal identity verification (face + government ID) and then ends. No business document upload step is ever presented. The request returns to Azure as Failed with the same "please provide additional document(s)... formation/incorporation records..." message.
Differences from the original report that may help narrow it: this failed on the first attempt rather than the second, and no verification email arrived at the primary address at all, including spam. So the missing upload step doesn't appear to be tied to a retry or to an expired email link.
Formation records, state registration certificates and tax registration records are ready to submit as PDFs, all dated within the past 12 months.
Happy to provide the validation ID and documents by private message.
Sign in to comment
Sign in to answer