Have a reoccurring charge on an Azure account I no longer have access to

Question

Have a reoccurring charge on an Azure account I no longer have access to

Pirooz Wallace 0

I have a reoccurring credit card charge associated with an azure account that I no longer have access to because my MFA was on a phone that was wiped. Every single path I've tried to resolve it, requires me to login to the account first, which again I do not have access to. Ive used account recovery and it only changes the password, still asks for MFA.

I have the credit card and the exact charges I can give as well as all the contact info on the account.

VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-08-29T02:06:20.9433333+00:00
Hello Pirooz Wallace,

I understand the frustration. Since you no longer have access to the account due to the lost MFA device, standard self-service options such as password reset will not resolve the issue because MFA is still required.

Because you are being billed for an Azure subscription that you cannot access, the recommended path is to contact Microsoft Azure Billing Support and request an account recovery and billing investigation. Microsoft can work with you privately to verify ownership using information such as:

The credit card being charged

Recent invoice or transaction details

The email address associated with the account

Tenant or subscription information (if available)

Other account ownership details you can provide https://azure.microsoft.com/en-us/support/create-ticket/

When submitting the request, clearly explain that:

You lost access to the MFA device.

Password reset was successful, but MFA is still blocking sign-in.

You are seeing recurring charges on your credit card.

You need assistance identifying and stopping the charges, and regaining access to the billing account.

Do not post your credit card details, invoice numbers, or personal information publicly on the forum. Share those details only through the secure support case created with Microsoft Support.

I hope this helps. If you already have a support case number, please share it and we can help guide you on the next steps.
Pirooz Wallace 0 Reputation points

2026-08-30T05:44:19.4166667+00:00

I just want to say this link you provided requires you to be able to login to your account first. I got the same link from another Microsoft Support agent as well so I feel like Microsoft's protocols/instructions need to be updated. I did resolve this though by calling the support line and requesting the automated system to speak to an agent

Numbers are listed here for both personal and work accounts

https://support.microsoft.com/en-us/support/

Your answer

VEMULA SRISAI 13,900 Reputation points Microsoft External Staff Moderator

2026-08-29T02:06:20.9433333+00:00

Hello Pirooz Wallace,

I understand the frustration. Since you no longer have access to the account due to the lost MFA device, standard self-service options such as password reset will not resolve the issue because MFA is still required.

Because you are being billed for an Azure subscription that you cannot access, the recommended path is to contact Microsoft Azure Billing Support and request an account recovery and billing investigation. Microsoft can work with you privately to verify ownership using information such as:

The credit card being charged

Recent invoice or transaction details

The email address associated with the account

Tenant or subscription information (if available)

Other account ownership details you can provide https://azure.microsoft.com/en-us/support/create-ticket/

When submitting the request, clearly explain that:

You lost access to the MFA device.

Password reset was successful, but MFA is still blocking sign-in.

You are seeing recurring charges on your credit card.

You need assistance identifying and stopping the charges, and regaining access to the billing account.

Do not post your credit card details, invoice numbers, or personal information publicly on the forum. Share those details only through the secure support case created with Microsoft Support.

I hope this helps. If you already have a support case number, please share it and we can help guide you on the next steps.
Pirooz Wallace 0 Reputation points

2026-08-30T05:44:19.4166667+00:00

I just want to say this link you provided requires you to be able to login to your account first. I got the same link from another Microsoft Support agent as well so I feel like Microsoft's protocols/instructions need to be updated. I did resolve this though by calling the support line and requesting the automated system to speak to an agent

Numbers are listed here for both personal and work accounts

https://support.microsoft.com/en-us/support/