error code 0x80004004

Question

error code 0x80004004

Cynthia G 20

I'm having issues with One Drive. I get the error message 0x80004004

John Jefferson Doyon 87,160 Reputation points Independent Advisor

2026-08-15T18:05:54.9666667+00:00
Hi, @Cynthia G

Could you clarify:

When exactly does the error appear, when signing in, opening OneDrive, syncing files, or backing up folders?

Are you using Windows 10 or Windows 11?

Can you sign in and access your files normally at https://onedrive.live.com?

What does the OneDrive cloud icon near the clock show when you click it?

If possible, please also share the full error message or a screenshot, but hide any personal information.

Click "Add comment" to let me know.

Thanks!

Answer accepted by question author

0 additional answers

Your answer

John Jefferson Doyon 87,160 Reputation points Independent Advisor

2026-08-15T18:05:54.9666667+00:00

Hi, @Cynthia G

Could you clarify:

When exactly does the error appear, when signing in, opening OneDrive, syncing files, or backing up folders?

Are you using Windows 10 or Windows 11?

Can you sign in and access your files normally at https://onedrive.live.com?

What does the OneDrive cloud icon near the clock show when you click it?

If possible, please also share the full error message or a screenshot, but hide any personal information.

Click "Add comment" to let me know.

Thanks!

Answer 1

Haytham-C 5,290 Microsoft External Staff Moderator

Hello Cynthia G

Thank you for reaching out to Microsoft Q&A and informed us about the issue with the error code 0x80004004. Have you had the chance to look at the question from John Jefferson Doyon yet? please do take your time to answer the question in order for us to provide a more accurate answer

In the meantime, please try:

Reset OneDrive:

Press Windows + R then type %localappdata%\Microsoft\OneDrive\OneDrive.exe /reset > Hit Enter
Wait for a few seconds then relaunch OneDrive again

Check for any sign-in or potential credentials issue:

On the Windows search box, search for Credentials Manager
Look for any entry that contain OneDrive/Microsoft 365 credentials then open OneDrive and log back

Test with the web version:

Go to OneDrive web and sign in your account and test again to see if the error code persists

Please provide us with more information and please try the steps above to see if it helps.

If the answer is helpful, please click "Yes". If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Haytham-C 5,290 Reputation points Microsoft External Staff Moderator

2026-08-18T20:37:24.76+00:00

Hello Cynthia G

Have you had the chance to check my answer yet?

Please do keep us updated
Cynthia G 20 Reputation points

2026-08-19T01:04:27.7+00:00

Thank you Haytham-C. I followed your instructions and was able to sign into One Drive. I also downloaded the One Drive app to my phone. I was able to sync my files and photos from my PC and synced my phone photos to One Drive. It is so much easier than plugging my phone into my PC and uploading them.
Haytham-C 5,290 Reputation points Microsoft External Staff Moderator

2026-08-19T15:33:39.6533333+00:00

Glad to hear from you Cynthia G,

please do click "Yes" on my answer so that other users can see it too and applied the steps in case they have the same issue.

Best regards.