I have Office before and I can't buy now

Question

I have Office before and I can't buy now

Lilo 20

I had MS office 2 years ago and it already expired. I need it again for my work but for some reason I can't buy now it's not accepting my new card.

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Answer accepted by question author

Christine Luna 26,930 Independent Advisor

Greetings!

This is Tin, sorry to hear that you're experiencing issue while trying to buy MS Office subscription. May I know what is the exact error message that you're getting? Have you tried to use other browser and check if the issue persists? Or how about clearing cache and cookies? To do that, please press CTRL +SHIFT +DEL then choose the Cache also Cookies, then hit Clear Now. If the issue persists, please try to use other device.

Please let me know how it goes.

Thanks,

Tin

Lilo 20 Reputation points

2026-08-15T15:57:09.11+00:00

I had my wife subscribe, thanks
Stefan Blom 351.6K Reputation points MVP Volunteer Moderator

2026-08-15T17:32:16.4966667+00:00

I had my wife subscribe, thanks

Thanks for the follow-up.

If your wife is the "owner" of the subscription, you will have to ask her invite you to share it (see https://support.microsoft.com/en-us/accounts-billing/subscriptions/share-your-microsoft-365-subscription). This assumes that you have a Microsoft 365 Family or Microsoft 365 Premium subscription.

1 additional answer

Your answer

Lilo 20 Reputation points

2026-08-15T15:57:09.11+00:00

I had my wife subscribe, thanks
Stefan Blom 351.6K Reputation points MVP Volunteer Moderator

2026-08-15T17:32:16.4966667+00:00

I had my wife subscribe, thanks

Thanks for the follow-up.

If your wife is the "owner" of the subscription, you will have to ask her invite you to share it (see https://support.microsoft.com/en-us/accounts-billing/subscriptions/share-your-microsoft-365-subscription). This assumes that you have a Microsoft 365 Family or Microsoft 365 Premium subscription.

Answer 1

Stefan Blom 351.6K MVP Volunteer Moderator

Which version of Office is this? If it is a subscription, it will require regular payments (monthly or yearly) to remain activated.

There are other options, of course. As a permanent or temporary replacement, you can try open source software such as LibreOffice which creates files that have decent compatibility with the Microsoft Office counterparts.

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