Re-enter credentials error on Windows PC

Smith Eleanor 0 Reputation points
2026-08-15T07:50:28.94+00:00

My personal OneDrive on my laptop is currently synced, but my school account is not connecting and is asking me to 're-enter credentials'. However, when you try to enter it, an error appears and the following information is displayed. Message: The credential is invalid. Unexpected sub status (6008). Tag: 657rx Code: 2148073494

Microsoft 365 and Office | OneDrive | For education | Windows
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  1. AI answer

    2026-08-15T07:50:42.8166667+00:00

    For a school account showing “re-enter credentials” with “The credential is invalid. Unexpected sub status (6008)”, the supported next step is to involve the organization’s IT administrator.

    This issue can be caused by cached credentials from a previous setup or device registration conflict, and for a school-managed account the documented resolution may require admin-assisted investigation.

    Self-service checks that are supported:

    1. Verify the school account can sign in on the web at the Microsoft 365 sign-in page.
    2. In OneDrive on Windows:
      • Select the OneDrive cloud icon in the notification area.
      • Select Help & Settings > Settings.
      • Open the Account tab.
      • Confirm the expected school account is the one being used.
    3. Clear OneDrive cached sign-in data on Windows:
      • Press Windows key + R.
      • Enter %localappdata%\Microsoft\OneDrive\settings.
      • Delete PreSignInSettingsConfig.json.
    4. Start OneDrive again and try signing in with the school account.

    If the error continues after that, the recommended path is:

    • Contact the school IT administrator.
    • Ask the admin to open a support request through the Microsoft 365 Admin Center because this type of school-account sign-in problem may require backend diagnostics and profile reset steps that are not available at end-user level.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Julie Huynh 3,245 Reputation points Independent Advisor
    2026-08-15T08:26:49.32+00:00

    Dear @Smith Eleanor,

    Good day! Welcome to Microsoft Q&A forum!

    Based on the error message “657rx” that you received, this typically means that Microsoft is unable to recognize your account credentials. This can happen for several reasons. I’d like to guide you through a few steps that may help you sign in successfully. These steps are easy to follow and tailored to your situation. 

    You can try the following steps to clear your credentials cache to ensure a clean reset 

    • Please sign out your accounts from Office applications, then close all Office applications.    
    • Open File Explorer, paste the following path, and delete all files and folders. %localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy    
    • In the Windows search bar, search for "Access Work or School".    
    • Check if you can see your school account in "Access Work or School". 

    € Settings Q Find a setting X Accounts > Access work or school Get access to resources like email, apps, and the network. Your work or school might control some things on this device when connected. Home Add a work or school account Connect System Bluetooth & devices Work or school account 1 Network & internet Disconnect this account nissannast Personalization Are you sure you want to remove this account? This will remove Apps Related links Manage your account your access to resources like email, apps, network, and all content associated with it. Your organization might also remove some data stored on this device. Accounts Work or school account Yes Time & language Gaming Disconnect this account Disconnect Accessibility Related links Manage your account Privacy & security Windows Update v Related settings Export your management log files Your log files will be exported to: C:\Users\Public\Documents\MDMDiagnostics Export

    • If you don't see it, please select Connect and add your business account. 

    If you can see it, please select it and select Disconnect. After that, please click "Connect" and log into your account again to register the device.    

    • Open the Control Panel on your PC.    
    • Go to User Accounts > Credential Manager.    
    • Under both Windows Credentials and Generic Credentials, look for any entries related to your Microsoft 365 business account and Office apps.    
    • Select and remove those entries. 

    Credential Manager X € > 1 V C Search Control Panel a > Control Panel > User Accounts > Credential Manager Control Panel Home Manage your credentials View and delete your saved logon information for websites, connected applications and networks. Web Credentials Windows Credentials Back up Credentials Restore Credentials Windows Credentials Add a Windows credential No Windows credentials. Certificate-Based Credentials Add a certificate-based credential No certificates. Generic Credentials Add a generic credential Microsoft_OneDrive Modified: 8/30/2025 1 Internet or network address: Microsoft_OneDrive User name: See also Password: ... User Accounts Persistence: Local computer Edit Remove

    • Restart your computer and try adding your account in Office again.  

    Download OLicenseCleanup.vbs and run it. In this way, you can use this package to remove the license, clear the stored identities in the registry, and remove the credentials. You can follow this: Reset activation state for Microsoft 365 Apps for enterprise - Microsoft 365 Apps | Microsoft Learn to reset activation state  

    • Restart your device. 
    • Reopen Office apps and sign in with the correct account. 

    I hope this information is helpful. Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going!

    Thank you for your time and patience.

    If the answer is helpful, please kindly click "Yes" on the post. If you have extra questions about this answer, please click "Comment".

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