Getting this message: This Product is No Longer Supported

JAT 40 Reputation points
2026-08-14T20:20:36.47+00:00

I'm getting the message : this product is not longer supported in my Microsoft Word . This is the link for more information: https://learn.microsoft.com/en-us/microsoft-365-apps/end-of-support/resources?NS=WINWORD&VERSION=19&Referrer_Surface=InAppHelp_OutOfSupportApp

Please tell me if this is legit.

Microsoft 365 and Office | Install, redeem, activate | For home | Windows
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DYARI BARHAM 37,661 Reputation points Independent Advisor
2026-08-14T21:06:21.9533333+00:00

Hi,

I'm Dyari. Thanks for reaching out.

Yes, this is legitimate. The link is on Microsoft’s official website.

It appears that you are using Office 2019 or older versions. Please check File > Account > Product Information to confirm your exact Office version. However, your Word should continue to work, but it will no longer receive security updates.

For continued security updates, Microsoft recommends upgrading to a supported version, such as Office 2024 or Microsoft 365.

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Allan Solomon Mejia 8,175 Reputation points
2026-08-14T20:32:27.94+00:00

Hello @JAT

Yes, the message is legitimate. The link shown in Word points to Microsoft Learn’s official Office end-of-support resources.

Based on the URL parameter VERSION=19, it appears Word has detected an Office 2019 installation. Microsoft ended support for Office 2019, including Word 2019, on October 14, 2025.

“Product is no longer supported” does not necessarily mean Word will immediately stop working. It means that Office 2019 is outside its Microsoft support lifecycle and no longer receives the normal security updates, bug fixes, or technical support associated with a supported Office release.

I would confirm the installed version under Word > File > Account > Product Information. If it shows Office 2019, the notification is expected.

The recommended path is to upgrade to a currently supported release such as Microsoft 365 Apps or Office LTSC 2024, depending on whether you prefer subscription or perpetual licensing.

Please "Accept the Answer" if this information helped you. This will help us and others in the community as well.

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