Created Forms Missing from Account

Question

Created Forms Missing from Account

Lauren 0

I created a form survey yesterday and this morning I cannot access the design or results. None of my forms are listed at all in my account. The link to the survey is still active.

I am receiving the error: Session id: [Moderator Note: Personal Info Removed], Correlation id: [Moderator Note: Personal Info Removed]

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3 answers

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Answer 1

Xavier-D 12,605 Microsoft External Staff Moderator

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Hello Lauren

I understand how concerning this is, especially since the form is still collecting responses, but you cannot access its design or results.

Please first confirm whether you created the form using a personal Microsoft account or a work/school account?

Also make sure you are signed in with the exact same account used to create it, then check All My Forms, shared with me, any Microsoft 365 group where it may have been created, and the Recycle Bin.

If none of your forms appear, try opening Microsoft Forms in an InPrivate or Incognito browser window. If the same error appears there.

Please let me know whether this is a personal or work/school account and whether other Forms pages load correctly, so I can better assist you.

Xavier-D 12,605 Reputation points Microsoft External Staff Moderator

2026-08-18T00:10:06.13+00:00

Hi Lauren

I’m following up to check on the status of this issue.

Have you had an opportunity to review the answer shared earlier?

Any update you can provide would be greatly appreciated.
Lauren 0 Reputation points

2026-08-18T01:04:40.3066667+00:00

I check all the accounts I have with Microsoft and I still havent been able to find the form. Could it have something to do with the email aliases? I tried loggin in with the alias name but it keeps reverting the accout to the parent account email.
Xavier-D 12,605 Reputation points Microsoft External Staff Moderator

2026-08-18T23:41:05.5333333+00:00
Hi Lauren

Thank you for checking the other accounts.

If the email address is an alias of the same Microsoft account, it does not create a separate account or separate Forms storage. Therefore, being redirected to the primary email address is expected and is unlikely to explain why the form is missing.

Since the response link remains active but the form and other forms are not appearing in your account, this may require Microsoft Support for further assistance:

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.

Open a website link - Contact - Microsoft Support

In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below.

In this section, you will need to sign in to your Microsoft account.

Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm

You can select " Chat with a support agent in your web browser " to access the chat window.

When contact, provide the active survey link, the approximate creation date, and the Session ID and Correlation ID from the error.

I hope support can help you solve this issue,

Have a nice day.

Answer 2

Lauren 0

I check all the accounts I have with Microsoft and I still havent been able to find the form. Could it have something to do with the email aliases? I tried loggin in with the alias name but it keeps reverting the accout to the parent account email.

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Answer 3

Lauren 0

I check all the accounts I have with Microsoft and I still havent been able to find the form. Could it have something to do with the email aliases? I tried loggin in with the alias name but it keeps reverting the accout to the parent account email.

0 comments