How to fix this

Harivarshan Murukesh 0 Reputation points
2026-08-14T08:38:00.5966667+00:00

1000012297

Hello Microsoft,

We are thankful for having you here. You see ever since I bought my 2nd laptop The HP Pavilion g4 on 2017.It runs Windows 10.one month has passed after resetting and giving to my son.But After two weeks laptop is not working.The error code is 0xc000000e.

Windows for home | Windows 10 | Recovery and backup
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  1. Thomas4-N 21,535 Reputation points Microsoft External Staff Moderator
    2026-08-16T13:58:11.45+00:00

    Hello Harivarshan Murukesh,

    Error 0xc000000e usually means Windows cannot access the boot drive or its boot files.

    First, enter the laptop’s BIOS and check whether the internal hard drive is detected. If the drive is missing, this is likely a drive or connection failure rather than a Windows problem.

    If the drive is detected:

    1. Create a Windows 10 installation USB on another computer.
    2. Boot the laptop from the USB.
    3. Select Repair your computer > Troubleshoot > Advanced options > Startup Repair.

    If Startup Repair fails, please tell me whether the Windows installation and internal drive appear under Advanced options > Command Prompt. The correct boot-file repair command depends on the actual Windows and EFI partition letters, so I would not run generic bootrec commands blindly.

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  3. Thoura Sopheak Nanta 655 Reputation points
    2026-08-14T08:57:55.2966667+00:00

    Hi @Harivarshan Murukesh

    Continue booting the computer 3 or 4 more times; a menu should appear.

    If the menu appears (DO NOT TRY TO BOOT IT AGAIN), select Troubleshoot> Advanced options > Startup Repair

    Wait until the startup repair finishes. If it fails, continue to the next step:

    Click on Advanced options, click Command Prompt, then run diskpart then list volume. Look for the partition that contains Windows (or the largest NTFS partition). Once identified, note the symbol (example C:), run exit, then type in C: (Replace C: with your actual drive symbol that has your true Windows installation in it), then run:

    bootrec /fixmbr
bootrec /fixboot
bootrec /scanos
bootrec /rebuildbcd

    Hope this helps!

    Best regards,

    Nanta

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