Mouse not working on mousepad

Question

Mouse not working on mousepad

Sherilyn Rogers 0

Mouse pointer is not working. Bluetooth on, blue light illuminated, new batteries, mouse details selected in settings. What am I missing to activate the mouse?

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-13T19:54:43.2533333+00:00
Hi, @Sherilyn Rogers

To help narrow down the issue:

Under Settings > Bluetooth & devices, does the mouse show Connected, Paired, or something else?

Does clicking either mouse button work, or is the mouse completely unresponsive?

Have you tested the mouse on another computer or device to see if it works there?

Click "Add comment" to let me know.

Thanks!

1 answer

Your answer

John Jefferson Doyon 86,980 Reputation points Independent Advisor

2026-08-13T19:54:43.2533333+00:00

Hi, @Sherilyn Rogers

To help narrow down the issue:

Under Settings > Bluetooth & devices, does the mouse show Connected, Paired, or something else?

Does clicking either mouse button work, or is the mouse completely unresponsive?

Have you tested the mouse on another computer or device to see if it works there?

Click "Add comment" to let me know.

Thanks!

Answer 1

If the mouse is shown in Settings and the blue light is on, the next checks are pairing, power, and connection state.

Put the mouse back into pairing mode.
- Press and hold the pairing button on the bottom of the mouse for 5–7 seconds until the light blinks.
- On the PC, go to Start > Settings > Devices > Bluetooth & other devices.
- Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth and choose the mouse.
If the mouse is already listed, remove it and pair it again.
- In Bluetooth & other devices, find the mouse, remove it, then add it again.
- This is useful when the device is paired but not actively connected.
Check whether the mouse actually has power.
- Even with new batteries, open the battery compartment and confirm the batteries are inserted correctly.
- Turn the mouse off and back on.
- If the light does not behave normally, replace the batteries again.
Turn airplane mode on and off.
- Leave it on for 10–15 seconds, then turn it off.
- This can reset the wireless connection.
Reduce Bluetooth interference.
- Turn off other Bluetooth devices connected to the PC temporarily and test the mouse again.
Restart the PC.
- This refreshes drivers, especially if Windows updates or device changes were recently made.
Check for Windows updates.
- Go to Start > Settings > Update & Security > Windows Update and install available updates.
Test the mouse on another PC.
- If it works there, the issue is likely with the current PC.
- If it does not work there either, the mouse may need replacement.

If the pointer is moving but feels delayed after the mouse has been inactive, that can be normal Bluetooth behavior. Bluetooth mice can enter hibernation after 8–10 minutes of inactivity, and reconnecting can take several seconds.