Stuck in microsoft family safety

Welcome albes halili,

I understand how frustrating this situation can be, especially when the organizer account can no longer be accessed. 

Before suggesting the correct path, I need to confirm one detail: 

• Is the account that is stuck in the family group still a child account (under the age of majority in your region), or is it now an adult account? 

According to Microsoft Family Safety documentation, only a family organizer can remove a child account from a family group, and child accounts cannot remove themselves. If the organizer account is no longer accessible, the available options depend on whether the affected account is still considered a child account or an adult account.  

In the meantime, please let me know: 

• Whether the child account is now an adult account. 
• Whether there are any other organizers listed in the family group. 
• Whether you can still sign in to the child account at https://account.microsoft.com/family. 

Microsoft's guidance on leaving or removing family members can be found here: How to leave a Microsoft family group | Microsoft Support 

Once you provide those details, I can determine the appropriate next steps. 

Looking for your update.