Account got hacked but accidently create a new one with the same email

Question

Account got hacked but accidently create a new one with the same email

Kyle 20

So i have an microsoft account with an name @gmail.com and i was trying to play some minecraft but i can't log in so i found weird about it and i try to create a new microsoft account with the same email and somehow it work, then i try support and check my email and found that i account has been (You have changed your primary alias from [@gmail.com] to [****@zoasapulpa.com]). And i found that(Confidential information has been deleted.

The following confidential information has just been deleted from the Microsoft account [****@zoasapulpa.com] :

[****@gmail.com]

If that's you, you can safely ignore this email.)

And now i don't know what to do,i been try to use the account recovery but it just kept recover my account that i just create not the old one that i have minecraft in it.Am i hopeless?

2026-08-13_120526

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Answer accepted by question author

Darhyl Amizola 49,955 Independent Advisor

Please be advised that Microsoft Support will not be able to assist you with manual recovery, unblock, and escalation for this case, as stated in this article, that they are not permitted to send password resets, access, or even change any details on the account:

https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

Unfortunately, there is nothing that can be done to recover the account once the hacker has replaced the security info.

Moving forward, please check this link for more information on how to secure your account and to prevent hacking incidents:

https://support.microsoft.com/accounts-billing/manage/how-to-help-keep-your-microsoft-account-secure

Best regards,

Darhyl

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2 additional answers

Your answer

Answer 1

Darhyl Amizola 49,955 Independent Advisor

Hi there! I can see here that you still require further assistance. Is there anything else that I can help you with?

Best regards,

Darhyl

Kyle 20 Reputation points

2026-08-14T18:23:54.2+00:00

i been contact minecraft support but they told me to contact microsoft support.

Answer 2

Hey there. Nice to meet you.

Based on your description, the hacker was able to remove the account's primary email address/security info and replace it with their own email address.

Since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

However, I would recommend reaching out to Minecraft Support regarding your Minecraft account if they can provide an alternative option:

https://help.minecraft.net/hc/en-us/request/new?ticket_form_id=360001225811

Thank you for your understanding.

Best regards,

Darhyl