How to Log back in to One Note with error using Work Email with error: OneNote can't open this notebook because it has been deleted or moved

Question

How to Log back in to One Note with error using Work Email with error: OneNote can't open this notebook because it has been deleted or moved

Vissia Victoria Martinez 5

Logged out of Onenote on my Ipad Device due to sync error and I cannot log in again since the error persists with OneNote can't open this notebook because it has been deleted or moved.

Ive tried several log in methods but it always prompts me to log in the app and then I get the error.

I cant even sign in to create a notebook maybe i can transfer my pages to it but alas,

Please help

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1 answer

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Answer 1

Ruby Nguyen 1,725 Independent Advisor

Good day Vissia,

Thank you for sharing your concern.

Based on the error, OneNote is likely trying to open a notebook that has been moved, deleted, or is no longer accessible with your current work account.

Please try the following:

Sign in to OneDrive app using the same work account > Go to My Files > Notebooks folder and check whether the notebook is still listed.

If the notebook is missing, verify whether it was moved, deleted, or if your access has been removed.

If the notebook exists, reset OneNote on your iPad:

Go to Settings > OneNote

Enable Delete All Notebooks and Delete Login Credentials.

Note: Please rest assured that this process only removes locally stored notebook data from your device. It won't delete any notebooks stored in OneDrive or SharePoint. However, any unsynced changes that exist only on the device may be lost. With this in mind, please consider proceeding with this step.

Reopen OneNote and sign in again.

Alternatively, if possible, you can also try opening OneNote on the web and check whether you can access the notebook there.

Please let me know the outcome after trying these steps, and I'll be happy to assist you further.

If you have any questions or need further support, please don’t hesitate to reach out at any time.

Thank you for your patience and understanding.

Note: Please follow the steps in the forum documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Vissia Victoria Martinez 5 Reputation points

2026-08-12T17:20:50.19+00:00

Hello Ruby,

Thank you for your speedy reply,

I have verified my notebooks and all of them are there. I have reset my OneNote app countless of times with also removing the log in details and notebook data in the IOS Settings

I have also tried to share the link through email and open through the Mobile browser to open OneNote and still prompts me to sign in and receive the error again.

I am able to access OneNote and my files through the Desktop App and the Browser but for IOS, I cannot sign back in to my work account still.

I can still access all my notebooks through Onedrive/Sharepoint/DesktopApp but when I want to log in through the IOS App (Both Ipad and Iphone), I still reveive the error.

Thank you hope this can be solved.
Vissia Victoria Martinez 5 Reputation points

2026-08-12T17:21:24.2733333+00:00

Hello Ruby,

Thank you for your speedy reply,

I have verified my notebooks and all of them are there. I have reset my OneNote app countless of times with also removing the log in details and notebook data in the IOS Settings

I have also tried to share the link through email and open through the Mobile browser to open OneNote and still prompts me to sign in and receive the error again.

I am able to access OneNote and my files through the Desktop App and the Browser but for IOS, I cannot sign back in to my work account still.

I can still access all my notebooks through Onedrive/Sharepoint/DesktopApp but when I want to log in through the IOS App (Both Ipad and Iphone), I still reveive the error.

Thank you hope this can be solved.
Ruby Nguyen 1,725 Reputation points Independent Advisor

2026-08-12T23:53:29.31+00:00

Dear Vissia,

I'm glad to hear that your notebooks are accessible on other platforms.

For the next step, please uninstall and reinstall the OneNote app from the App Store, then check whether the issue persists.

As this is a user-to-user support forum, I'm a fellow community user and have limited access to diagnostic tools. I can provide guidance and suggest the appropriate support channels, but I am unable to investigate the issue further.

Since you have already completed the standard troubleshooting steps and the issue still persists, I recommend contacting your organization's IT administrator to open a support ticket through the Microsoft 365 admin center > Support > Help & Support for further investigation.

Note: In case you do not know who is your IT admin, kindly refer to this article: How do I find my Microsoft 365 admin? - Microsoft Support

A technical support engineer can perform a remote session to investigate the situation, verify the backend configurations, and run any necessary synchronization tools to resolve the problem. If the issue requires further attention, they can escalate it to a specialized team for deeper analysis.