received email that Microsoft account has been renamed

Mary Matthews 20 Reputation points
2026-08-12T14:59:30.2866667+00:00

It was done by accident, and I can't get to link to change back.

It said:

If this is incorrect, please follow these steps:

     1. Reset your password by going to https://account.live.com/password/Reset

     2. Rename your account by going to https://account.live.com/

When I go to the link it sends me to change my name not the account name.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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Answer accepted by question author
Rodrigo Queiroz 78,700 Reputation points Independent Advisor
2026-08-12T16:04:58.6266667+00:00

Hi, I'm Rodrigo and I will help you.
To change your account name, go to https://account.microsoft.com/profile/edit-name and change the name.

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  1. AI answer

    2026-08-12T14:59:48.26+00:00

    To change the account sign-in email, use Manage how you sign in to Microsoft, not the profile name page.

    Steps:

    1. Sign in to Edit account info: Edit account info
    2. Choose Add email if the correct email address is not already listed as an alias.
    3. Verify the new email address if prompted.
    4. In Manage how you sign in to Microsoft, select Make primary next to the correct alias.
    5. If needed, remove the incorrect alias after the correct one is set as primary.

    If the rename created a conflict with a work or school account that uses the same email address, Microsoft may show a Which account do you want to use? prompt. In that case, changing the personal account’s primary alias to a different email address can remove the prompt.

    If sign-in or verification is blocked because the password no longer works, use Recover your account first: Recover your account


    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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