Reinstall Microsoft

Marie Stone 0 Reputation points
2026-08-11T21:19:16.6733333+00:00

Error message is stating:

C:Users\MJSo\AppData\Lical\Microsoft\OneDrive\Codecs\8.1.2\avutil-60.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error Status OxcOe90002

I have Windows 11.

Please send simple instructions for reinstalling Microsoft.

Microsoft 365 and Office | OneDrive | For home | Windows
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  1. AI answer

    2026-08-11T21:19:29.8333333+00:00

    The error points to a corrupted OneDrive installation. Reinstalling the OneDrive app is the supported fix. Uninstalling the app does not delete OneDrive files stored on the PC or in the cloud; it only removes the sync app.

    Simple steps:

    1. Open Start.
    2. Type Add or remove programs and open it.
    3. In Apps & features, find Microsoft OneDrive.
    4. Select Microsoft OneDrive > Uninstall.
    5. Restart the PC.
    6. Download and install the OneDrive app again.
    7. Open OneDrive and sign in.
    8. Let OneDrive scan files and resume syncing.

    If OneDrive will not uninstall normally, the supported guidance for error code 0x8004de80 or 0x8004de86 is still to uninstall and reinstall the app.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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  2. Manoel Barros 21,735 Reputation points Independent Advisor
    2026-08-12T02:53:25.8866667+00:00

    Hi!

    At what point do you get this error? When starting the computer, opening OneDrive, playing a video, or saving a file?

    It appears the DLL used to process audio and video in OneDrive is corrupted. Reinstalling usually fixes the issue, but it is important to know exactly when the error occurs.

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    1 person found this answer helpful.

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