Not receiving any emails in my Outlook inbox.

If the issue started after a suspicious email, check for account changes that can hide or redirect mail.

1. Check Outlook on the web first.
   • Sign in and look in Inbox, Junk Email, Deleted Items, and Archive.
   • If Focused Inbox is enabled, check the Other tab.
   • Set the message filter to Filter > All so messages are not hidden.
2. Check for rules or forwarding.
   • In Outlook.com, review Rules and remove anything that moves, deletes, or redirects messages unexpectedly.
   • Check whether email forwarding is enabled and turn it off if it was not configured intentionally.
3. Check Junk Email settings and folder.
   • If valid messages are in Junk Email, move them back and mark them as not junk.
4. Check mailbox and cloud storage.
   • If Microsoft cloud storage is full, Outlook.com cannot send or receive email. Messages sent while storage was full are bounced back to the sender and are unrecoverable.
5. Review recent sign-in activity.
   • If there was unusual activity, review the recent activity for the Microsoft account and secure the account.
6. If the password was changed recently, sign in again where prompted.
   • In new Outlook, select the icon next to the email account name, select Continue, and complete sign-in with the updated password.
7. If mail appears on one device but not another, fix the sync issue.
   • Removing the partnership between the mobile device and the mailbox can resolve sync problems.
8. If the problem continues, use Outlook.com support.
   • In Outlook.com, select Help on the menu bar, enter the issue, and if self-help does not resolve it, go to Still need help? and select Yes.

References

• Can't send or receive email in Outlook.com
• Email is missing from your Outlook.com inbox
• I can't send or receive messages in Outlook
• Email is missing from your Outlook.com inbox