Win11 Pro refund for bad pc purchase?

Robert L Briar 20 Reputation points
2026-08-11T15:15:15.0566667+00:00

I purchased a Lenovo laptop and upgraded Win11 Home to Pro. The next day i had to return PC due to hardware problems. Can i get a refund for the version of Pro I purchased?

Windows for home | Windows 11 | Install and upgrade
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Answer accepted by question author
Darhyl Amizola 49,955 Reputation points Independent Advisor
2026-08-11T15:51:34.7666667+00:00

Hey there! Nice to meet you!

To request a refund, please reach out to Microsoft Billing Support for further assistance:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Select "Contact Support" > Microsoft 365 and Office > Manage my Subscription > Confirm > Chat with a support agent in your web browser

Please let me know if you need anything else.

Best regards,

Darhyl

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