Unknown monthly charge

sue nash 20 Reputation points
2026-08-11T14:28:25.68+00:00

I'm being charged monthly (via a Visa card0 for something which doesn't appear in my subscriptions. How do I stop this?

Microsoft 365 and Office | Other
Answer accepted by question author
DaveM121 930.8K Reputation points Independent Advisor
2026-08-11T15:01:25.5866667+00:00

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

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  1. AI answer

    2026-08-11T14:28:42.2466667+00:00
    1. Check all Microsoft accounts that might have used that Visa card. Review Order history for the dates and amounts of the monthly charge. If the charge is not in one account, it may be on another account or a family member’s account using the same card.
    2. In the Microsoft account dashboard, go to Manage your payments and select Investigate. This is the recommended path for charges that are not recognized or do not appear in subscriptions.
    3. If the charge is tied to a subscription, check Services & subscriptions:
      • If Turn on recurring billing is shown, recurring billing is already off and the subscription will simply expire on the date shown.
      • If cancellation is available, cancel it there.
    4. If the charge still cannot be found in any Microsoft account, treat the card as possibly compromised. Contact the bank or card issuer to dispute the charge and block future charges if needed. This is especially important when the charge does not appear in Microsoft order history at all.
    5. If the subscription was bought through a third party such as Amazon, Google Play, or the Apple App Store, cancellation must be handled with that seller, not in the Microsoft subscriptions page.

    If a cancellation was already done but another payment still appeared, one documented cause is cancelling too close to the billing date. Cancellations must be made more than 2 days before the billing date.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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